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IT Managed Services
Fully Managed IT Services for Growing Businesses and Enterprises
We provide 24/7 IT support, infrastructure management, user help desk, and network monitoring. All services are delivered by a certified team with proven operational maturity and enterprise-grade processes.
We Power Over 100 Businesses with Always-On IT Operations, 365 Days a Year
Zazz is a full-spectrum Managed Services Provider (MSP) helping fast-growing businesses and enterprise teams keep their IT infrastructure efficient, resilient, and secure. From user support and device management to network monitoring and cloud optimization, we manage the entire IT stack so your team stays productive and not stuck in ticket queues.
Our engineers operate as an embedded extension of your team. Whether it’s troubleshooting an end-user issue, patching vulnerabilities, or managing your Microsoft 365 and cloud workloads, we ensure high availability, reduced downtime, and predictable performance across your digital workplace.
Every engagement begins with a structured onboarding process followed by continuous monitoring, SLA-driven response times, and monthly performance reporting. We align our work with your operational needs, compliance requirements, and long-term roadmap so you gain a partner and not just another vendor.
We currently support over 100 clients across North America including finance, legal, logistics, healthcare, and SaaS. Our team manages thousands of endpoints, networks across multiple office locations, and hybrid cloud environments while delivering measurable uptime and round-the-clock IT support.
Services
Our IT Managed Services Capabilities:
24/7 Managed IT Helpdesk
- Always-available support for users, systems, and critical incidents; day or night
- SLA-driven service desk with full issue tracking, escalation, and resolution workflows
- Multichannel access via email, phone, portal, and remote tools, with complete visibility and reporting on tickets, trends, and response metrics.
IT Asset Management
- End-to-end visibility and lifecycle tracking of hardware, software, and license assets, ensuring control and compliance from procurement to decommissioning.
- Compliance-driven asset governance, optimizing asset utilization and ensuring adherence to regulatory and organizational policies.
- Cost optimization through proactive renewal planning and effective management.
Business IT Strategy & Virtual CIO Services
- Strategic oversight of your IT environment aligned with long-term business goals, including ongoing roadmap planning and technology assessments.
- Vendor and platform advisory to ensure cost-efficiency, scalability, and budgeting support.
- Regular executive reviews and IT steering input to guide growth and innovation.
Managed Cloud Services
- Cloud provisioning, migration, and environment optimization to ensure scalability, performance, and cost-efficiency.
- Automated cost control, usage monitoring, and governance to maintain efficiency and prevent overages.
- Embedded security and compliance for all workloads, ensuring data protection and regulatory adherence.
Managed Communication, Collaboration & VoIP
- End-to-end administration of cloud productivity platforms, including user provisioning and scalable UCaaS integration (Teams, Zoom, VoIP).
- Deployment and support for business-grade VoIP, video, and messaging platforms, including call routing and remote access enablement.
- Unified communications integration with Teams, Zoom, mobile apps, and full support for voice, video, and messaging.
Network Security & Firewall Management
- Centralized firewall policy management and enforcement across sites and remote users, with secure VPN and site-to-site tunnels.
- Zero-trust access configurations and threat intelligence integration with intrusion prevention and traffic filtering.
- Segmentation and access controls to protect critical systems and sensitive data.
Managed Backup & Disaster Recovery
- Business continuity through automated backups across endpoints, servers, and cloud apps with rapid data restoration capabilities.
- Backup protection for Microsoft 365, Google Workspace, and server environments.
- Custom recovery plans with RTO/RPO alignment, audit-ready logging, and integrity validation.
Application Management Services & Software Lifecycle Management
- Full-stack support across enterprise and SaaS applications
- Continuous performance optimization and lifecycle oversight
- Upgrades, patching, and license alignment
Onboarding, Offboarding & User Lifecycle Support
- Structured user provisioning and deactivation with secure access workflows, tied to organizational policies.
- Role-based access configuration and system-wide visibility into user activities and access levels.
- Automated handoff between HR and IT to streamline employee lifecycle events and ensure policy enforcement.
Our Structured Approach for IT Managed Services
As digital ecosystems grow in complexity, enterprises need more than operational support. They need intelligent IT operations that drive resilience, agility, and continuous improvement. At Zazz, our managed services framework is designed to deliver scalable, secure, and insight-led service delivery across the IT value chain.
Our phased approach enables smooth onboarding, consistent performance, and measurable service outcomes. Built on best practices in ITIL, automation, and governance, we align every phase with your strategic business objectives, ensuring uptime, user satisfaction, and long-term operational efficiency.
By combining deep technical capability with strong delivery governance, we help organizations transition from reactive operations to proactive, value-driven IT management through IT outsourcing solutions.
Assessment & Transition Planning
Stabilization & Service Continuity
Integration & Operational Alignment
Ongoing Operations & Response
Strategic IT Enablement
IT Managed Services Tech Stack
We use a modern, battle-tested toolset across core areas of IT operations to ensure performance, visibility, and uptime. Here's a snapshot of the platforms we integrate across your environment.
Datadog
Zabbix
Nagios
ManageEngine OpManager
PRTG
Site24x7
N-able
Atera
NinjaOne
ConnectWise Automate
Kaseya VSA
Freshservice
ServiceNow
Jira Service Management
Zoho Desk
Microsoft Intune
Jamf Pro
VMware Workspace ONE
IBM MaaS360
PDQ Deploy
Automox
Ivanti
ManageEngine Patch Manager Plus
Veeam
Acronis
Datto
NAKIVO
MSP360
SolarWinds
Ubiquiti UniFi
Cisco Meraki
NetBrain
Okta
Entra ID (Azure AD)
Duo Security
JumpCloud
AWS Systems Manager
Azure Monitor
Google Operations Suite (formerly Stackdriver)
Terraform
Ansible
Microsoft 365 Admin Center
Google Workspace Admin
Slack Enterprise Grid
Zoom Admin Portal
Lansweeper
ServiceNow CMDB
GLPI
Snipe-IT
TeamViewer
AnyDesk
BeyondTrust Remote Support
Splashtop
PowerShell
Python
Automate.io
Zapier
Microsoft Power Automate
Bitdefender GravityZone
Sophos Central
SentinelOne
CrowdStrike Falcon
Malwarebytes Nebula
Mimecast
Proofpoint Essentials
Microsoft Defender for Office 365
Barracuda Email Protection
IT Glue
Confluence
Notion
Hudu
ConnectWise Manage
HaloPSA
SyncroMSP
QuickBooks Online
Vanta
Drata
Acronis Cyber Protect Cloud
AuditBoard
Splunk
Logz.io
Graylog
Elastic Stack
Our Framework for IT Managed Services
The MANAGED framework is Zazz’s structured approach to delivering scalable, resilient, and future-ready IT Managed Services. It enables enterprises to move from reactive IT support to proactive, insight-driven operations, while ensuring alignment with strategic objectives, compliance mandates, and performance metrics. Each phase of the framework is designed to embed governance, drive automation, and enable continuous improvement across complex digital environments.
Delivery Models
Flexible Engagement. Standardized Delivery.
Dedicated
Model
Exclusive teams assigned to your account for complete control, depth, and continuity.
Shared Services
Model
Cost-optimized, SLA-backed shared resource pools for organizations with standardized requirements.
Hybrid/Co-Managed Model
Integrated delivery with your internal teams—ideal for enterprises retaining partial ownership of specific IT functions.
Build-Operate-Transfer (BOT) Model
We design and run the managed services operation and gradually transfer full ownership to your organization, enabling long-term internal capability development.
Follow-the-Sun
Support
24/7 global support model across time zones with multilingual capabilities and uniform SLAs.
Recognized for Excellence in IT Managed Services
Enterprise IT Delivered with Precision and Continuity
Our IT Managed Services model is built to support enterprise growth, securely, at scale, and fully aligned with your business and compliance objectives.
Zazz integrates seamlessly into your IT ecosystem, delivering consistent operations, full lifecycle support, and governance at every layer. From onboarding to optimization, we ensure your infrastructure, applications, and user support are resilient and responsive.
With proven frameworks, dedicated delivery teams, and real-time performance tracking, we help enterprises reduce complexity, drive efficiency, and accelerate digital velocity.
Delivery Governance
SLA-driven reporting, KPI visibility, and compliance-first execution.
Dedicated Support Teams
Role-based experts aligned to your IT environment and service stack.
Rapid Transition
Operational readiness within days using structured onboarding and toolkits.
Integrated Service Management
Seamless alignment with your ITSM, monitoring, and CI/CD workflows.
Why Our Clients Stick With Us
Real operational outcomes, not just SLAs. Our clients see tangible business impact that builds trust and long-term relationships.
Success Stories
Global Standards. Built-In Trust.
We operate with the highest levels of security, privacy, and quality, backed by globally recognized certifications. Our standards are built to meet enterprise and regulatory requirements across industries.
Domain-Centric IT Managed Services for Industry-Specific Needs
Zazz delivers IT Managed Services tailored to the operational and regulatory demands of diverse industries. Our delivery model integrates deep domain expertise with standardized service governance to ensure operational continuity, scalability, and compliance across environments.
Healthcare & Life Sciences
- We build and manage HIPAA-compliant IT infrastructure with 24/7 support.
- We deploy and maintain secure, high-performance EHR/EMR platforms.
- We deliver high-availability systems for uninterrupted clinical operations.
Pharmaceuticals & MedTech
- Zazz ensures GxP-compliant service delivery across research and clinical operations.
- We enable secure collaboration and end-to-end data lifecycle management.
- Our team supports infrastructure for lab systems and clinical trial platforms.
Retail & Consumer Commerce
- Zazz powers end-to-end IT operations across omnichannel environments.
- Our team manages infrastructure for POS, ERP, and inventory systems.
- We provide continuous support for mission-critical customer experience platforms.
Government & Public Sector
- Policy-aligned service delivery and compliance reporting
- Infrastructure modernization for citizen services
- Secure, resilient IT operations across agencies
Logistics, Supply Chain & Transportation
- Zazz delivers managed services for fleet tracking and logistics platforms.
- We provide scalable IT support across distributed operations.
- Our solutions ensure system reliability for time-sensitive delivery networks.
Telecom & Connectivity
- Zazz provides OSS/BSS platform monitoring and full lifecycle support.
- We manage core network infrastructure and 24/7 NOC operations.
- Our services include SLA-backed assurance and availability management.
Education & eLearning
- Managed infrastructure for LMS and virtual learning environments
- Device and endpoint support across academic institutions
- Secure collaboration platforms with 24/7 service desk
Travel, Hospitality & Aviation
- Zazz ensures platform availability across booking, operations, and loyalty systems.
- We deliver IT support for global locations and end-user services.
- Our delivery is aligned with governance standards for safety-critical environments.
High-Tech, SaaS & Software Product Companies
- Zazz provides scalable support for multi-tenant SaaS environments
- We manage CI/CD pipelines and cloud-native infrastructure at scale.
- Our teams integrate DevSecOps to accelerate secure service delivery.
Real Estate & PropTech
- Zazz secures IT operations for smart building systems.
- We deliver managed mobility and end-user support for real estate platforms.
- Our experts deploy and maintain network infrastructure for property technology solutions.
Energy, Oil & Gas
- Zazz enables OT and IT convergence through integrated managed services.
- We monitor infrastructure across field and industrial systems.
- Our team delivers risk-managed support for critical energy assets.
Manufacturing & Industrial
- Zazz ensures uptime management for production systems and factory networks.
- We support MES, ERP, and supply chain platforms across industrial environments.
- Our solutions drive IT/OT integration and enable predictive analytics.
Media & Entertainment
- Zazz provides 24/7 infrastructure support for content delivery platforms.
- We offer scalable managed services for high-traffic streaming environments.
- Our experts optimize performance for seamless digital experience delivery.
How We Deliver Value — In Our Clients’ Words
Frequently Asked Questions
What does fully managed IT services mean for my business?
It means we handle your entire IT infrastructure, including network operations, server uptime, user support, endpoint management, and vendor coordination, So, your internal teams can focus entirely on core business activities.
How do you integrate with our existing IT team or internal staff?
We customize our engagement model based on your structure. We can operate as your full outsourced IT department or augment your existing team with specialized expertise, 24/7 support, and escalation workflows.
What types of businesses do you typically work with?
We serve small and mid-sized businesses, as well as enterprise clients, across sectors like healthcare, financial services, legal, SaaS, manufacturing, logistics, and government.
Do I have to sign a long-term contract?
No. We offer flexible agreements designed around your comfort level, with options ranging from month-to-month to annual engagements. Most of our clients stay with us long-term because of service quality, not contract lock-in.
How quickly can we get started after signing?
Depending on the size of your environment, onboarding can begin within 5 to 7 business days. Most mid-sized clients are fully transitioned within 2 to 4 weeks.
What does onboarding typically include?
It includes a comprehensive environment audit, credential and asset inventory, backup and patch management validation, security risk assessment, documentation, SLA alignment, and the setup of monitoring and ticketing systems.
Will I get a dedicated account manager or support lead?
Yes. You will be assigned a dedicated Delivery Manager who will act as your single point of contact for escalations, reporting, and strategic reviews.
What is your average ticket response time?
Our average first-response time is under 10 minutes for critical issues and under 30 minutes for standard requests during business hours. Emergency support is available 24/7.
How do you manage remote users and hybrid environments?
We support modern, distributed workforces by securing and managing endpoints via cloud-native tools, enforcing identity-based access, and providing 24/7 remote support regardless of location.
What is included in your help desk support?
End-user device troubleshooting, software installs, email issues, printer configurations, VPN and network access, file recovery, performance optimization, password resets, and much more
Do you help with compliance frameworks like SOC 2, HIPAA, or ISO 27001?
Yes. We provide the technical controls, monitoring, policy templates, documentation, and user training that directly support these frameworks. We also help you prepare for audits.
Can you support cloud-native environments like Microsoft 365 or Google Workspace?
Absolutely. We provide management, monitoring, security configuration, and end-user support for M365, Google Workspace, and other SaaS environments.
What kind of reporting will I receive?
You will receive monthly reports covering ticket volumes, resolution times, asset health, patch status, uptime, user activity, and SLA compliance. Quarterly reviews include strategic recommendations.
What happens if there is a security breach?
We have an incident response protocol that includes threat isolation, forensic analysis, recovery planning, and communication with your leadership. We also help you meet breach reporting requirements, if applicable.
Do you offer 24/7 monitoring and support?
Yes. Our Network Operations Center (NOC) and Help Desk teams operate 24/7, monitoring your systems in real time and addressing alerts, downtime, and performance issues proactively.
Can you help us manage our IT vendors?
Yes. We act as your single point of contact for internet service providers, software vendors, hardware resellers, and cloud providers, managing escalations and renewals on your behalf.
How do you ensure uptime and business continuity?
We implement proactive monitoring, redundant backups, tested disaster recovery plans, and patch management. Our goal is to detect issues before they affect your operations.
Do you support on-site hardware like servers and firewalls?
Yes. We support physical infrastructure including switches, firewalls, wireless access points, and servers, whether they are in your office, co-located, or in a hybrid cloud setup.
How is your pricing structured?
Pricing is based on the number of users, endpoints, servers, and service tiers. As a trusted managed service IT provider, we offer transparent per-user or per-device pricing with no hidden fees.
Can I scale services up or down as my business evolves?
Yes. You can easily add or remove services, users, or devices as your business needs change. We review your usage regularly to ensure you’re not overpaying or under protected.
How do you handle software updates and patching?
We manage patching schedules across all systems including OS, applications, and firmware, ensuring minimal disruption. Critical patches are applied immediately, others follow a testing cycle.
How do you protect remote access and user credentials?
We enforce MFA (multi-factor authentication), conditional access policies, VPNs, and secure remote desktop gateways. We can also help manage identity tools like Okta or Azure AD.
What kind of businesses are a good fit for your MSP services?
Organizations with 20 to 500 employees, especially those lacking a large internal IT team, benefit most from our services. We’re also a great fit for compliance-driven sectors and high-growth companies.
Do you provide documentation and SOPs for our IT environment?
Yes. As part of onboarding, we document your infrastructure, systems, policies, and access controls. This is shared with you and updated on a quarterly basis.
How does your service improve my team's productivity?
By resolving issues faster, preventing downtime, and taking over day-to-day IT tasks, we let your staff stay focused on their real jobs. Most clients report a measurable improvement in user satisfaction and business agility within 90 days.
Stabilize. Optimize. Evolve.
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IT Managed Services. Engineered for Stability.
We deliver adaptive, resilient IT operations—aligned to enterprise priorities and built for long-term impact.
