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Unified Communications & Managed Collaboration

Unified Communications Services | Centralized Communication Management for Modern Teams

Centralized oversight of voice, messaging, and collaboration systems to reduce fragmentation, enforce security controls, and maintain operational continuity.

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Our Managed Communication, Collaboration & Voip Services

Managed VoIP Services

Fully managed VoIP solutions for clear, cost-effective communication across the organization.
Integration with existing business applications to streamline communication and improve productivity.
24/7 support and maintenance, ensuring uptime and reliability of your VoIP system.

Cloud-Based Collaboration Tools

Seamless integration of collaboration tools like Microsoft Teams, Slack, Google Workspace, and custom tools.
Facilitate real-time communication and file-sharing among teams, no matter where they are located.
Customizable solutions that adapt to the needs of your business, improving team productivity and engagement.

Unified Communications as a Service (UCaaS)

A comprehensive cloud-based solution that integrates voice, video, messaging, and email services into one unified platform.
Scalable architecture, enabling easy expansion as your business grows.
Enhanced security, compliance, and data protection, with real-time communication support.

Video Conferencing Solutions

Provide high-quality video conferencing systems for internal and external meetings, offering an exceptional user experience.
Integration with collaboration platforms like Microsoft Teams and Zoom, ensuring flexibility and ease of use.
Global scalability, allowing you to host meetings with clients or teams across different time zones and locations.

Communication Security & Compliance

Advanced security protocols to protect your communications and data from unauthorized access.
Compliance management with standards like GDPR, HIPAA, and SOC 2 to ensure your business remains compliant.
Encryption for voice, video, and messaging to secure sensitive information during transit.

Are These Communication Challenges Impacting Your Organization?

Voice, video, messaging, and email often run on separate systems, creating inconsistent experiences and duplicated tools.
Latency, dropped calls, and poor video quality disrupt daily operations and impact customer interactions.
Collaboration tools are frequently undersecured, increasing exposure to data leakage and unauthorized access.
Provisioning users, managing permissions, and resolving issues consumes significant IT time and resources.

Multiple vendors and dashboards make it difficult to enforce policies, track usage, and manage costs.
Growth, remote work, and organizational changes strain communication systems that were not built to scale.
Overlapping licenses and unused services inflate spend with little insight into actual utilization.
Employees bypass official tools when experiences are fragmented or unreliable, leading to shadow IT and loss of control.

We centralize communication management, enforce consistent controls, and manage platforms end-to-end so organizations gain reliability, visibility, security, and predictable performance across calling, messaging, and collaboration.

Book a Free Consultation

Connect with our team to explore how unified communications and managed collaboration can enhance productivity, streamline workflows, and improve team connectivity.

Unified Communications: Zazz vs Typical Providers

Criteria

Platform Oversight

Security & Access Control

User Lifecycle Management

Operational Support

Cost & License Governance

Zazz

Centralized management across calling, messaging, and collaboration platforms

Security & Access Control

Structured provisioning and deprovisioning tied to identity systems

Ongoing monitoring, issue prevention, and escalation handling

Active license optimization and usage accountability

Typical UC Providers

Fragmented ownership across tools and vendors

Inconsistent security controls and limited visibility

Manual, error-prone onboarding and offboarding

Reactive support focused only on incidents

Overprovisioned licenses and rising unmanaged costs

Certified to Support Secure, Compliant Communication Environments

Our communication services operate within globally recognized security, quality, and service management frameworks, ensuring compliance, data protection, and operational accountability across collaboration platforms.

How We Manage Unified Communications Environments

A controlled, end-to-end approach that brings consistency, security, and accountability to business communications.

Environment Assessment & Risk Identification

We review your existing calling, messaging, video, and collaboration platforms to identify fragmentation, security gaps, licensing inefficiencies, and integration risks.

Platform Standardization & Control

We establish platform standards, access controls, and administrative ownership, aligning communication systems with identity management and security policies.

Ongoing Management & Optimization

We manage performance, user access, licensing, and support on an ongoing basis while continuously optimizing cost, reliability, and user experience.

Trusted for Scalable, Secure Communication Solutions

We empower enterprises to streamline communication, improve collaboration, and ensure seamless connectivity with managed VoIP, cloud collaboration tools, and integrated communication platforms.

Why Enterprises Trust Zazz for Unified Communications Management

Centralized Ownership Across Communication Platforms

We take full operational responsibility for calling, messaging, and collaboration platforms, eliminating fragmented ownership across vendors, teams, and tools.

Security and Access Controls Built Into Operations

User access, permissions, and platform security are managed in alignment with identity systems and compliance requirements, reducing risk without slowing collaboration.

Designed for Hybrid and Distributed Organizations

Our model supports users across locations, devices, and work models, ensuring consistent communication performance regardless of where teams operate.

Cost and License Accountability

We actively manage licensing, usage, and platform sprawl, helping organizations control communication costs while maintaining the right capabilities.

Success Stories

Digitizing Wildlife Surveillance for National Resilience

We modernized CWHC’s legacy systems with a secure, cloud-native application that enables real-time incident reporting, integrated lab workflows, and national data sharing — strengthening Canada’s response to wildlife health threats.

Equipe Nutrition’s Journey to Agile Excellence and Scalable Digital Engagement

End-to-End Software Innovation, Integrated Team Delivery, and Sustainable Growth for a Leading Health and Wellness Platform

Bringing Smart Wellness to Life with Ideal Protein

Zazz partnered with Ideal Protein Canada to evolve their health and diet app into a smart, connected ecosystem – integrating wearables, IoT devices, and personalized nutrition support.

Unified Communications Managed as a Core IT Function

Communication Governance, Not Just Platform Support

We manage unified communications as a governed IT function, with defined ownership, policies, and controls rather than treating platforms as isolated tools.

Identity-Centric Communication Management

User access, role changes, and deprovisioning are aligned with identity systems, reducing security gaps created by manual communication access management.

Vendor-Agnostic Platform Expertise

We operate across major communication platforms without locking organizations into a single vendor, allowing flexibility as business needs evolve.

Operational Continuity Built Into Communications

We design communication environments to remain reliable during growth, restructuring, or workforce changes without rework or disruption.

Outcomes That Matter

Maximizing Efficiency, Minimizing Downtime.

Reduction in communication costs by replacing traditional systems with cloud-based VoIP solutions that scale with your business.

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Increase in team collaboration with integrated real-time messaging, video conferencing, and file-sharing tools

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Improvement in business continuity with reliable communication systems that ensure your teams stay connected; whether in the office, remote, or on the go.

How We Deliver Value In Our Clients’ Words

Jessica Nguyen, Director of Operations Technology

Education Services Provider, Austin, Texas, USA

“Zazz helped us stabilize collaboration services while improving call quality and platform accountability.”

Sarah Whitman, Head of Infrastructure

Healthcare Network, Boston, Massachusetts, USA

“We were able to reduce our communication costs by over 40% by migrating to their cloud-based VoIP system. The integration of video conferencing and messaging platforms has improved collaboration and streamlined our operations.”

Healthcare Network, Boston, Massachusetts, USA

SaaS Company, San Francisco, California, USA

“Their solutions provide us with secure, compliant, and reliable communication systems. The 24/7 support they offer ensures we have the peace of mind that our communication infrastructure is always protected and fully operational.”

Allen Ture, CIO

Technology Services Company, Toronto, Ontario, Canada

“Our move to a fully integrated communications platform has drastically improved collaboration across departments. From real-time messaging to VoIP services, we now have a robust system that supports our needs across multiple locations.”

Technology Services Company, Toronto, Ontario, Canada

Manufacturing Enterprise, Chicago, Illinois, USA

“We were impressed by the scalability and flexibility of their VoIP and collaboration services. As our team grew, the platform adapted with us, allowing for easy expansion and an uninterrupted communication experience.”

Emily Carter, Director of Workplace Technology

Professional Services Firm, Seattle, Washington, USA

“Zazz simplified unified communications and collaboration by consolidating platforms and enforcing clear access and usage standards.”

Andrew McLeod, IT Manager

Logistics Organization, Vancouver, British Columbia, Canada

“Managed unified communications reduced outages and eliminated tool sprawl across distributed teams.”

Luis Hernandez, Head of IT Security

Enterprise Retail Group, Los Angeles, California, USA

Mark Thompson, CIO

“Unified communications is now treated as a core IT function, not a collection of disconnected tools.”

Kevin O’Donnell, Senior IT Manager

Legal Services Firm, Washington, D.C., USA

“Zazz’s unified communications services gave us centralized control over voice, messaging, and collaboration while meeting strict compliance and security expectations.”

Bring Clarity and Control to Business Communications

Modern organizations depend on communication systems that are reliable, secure, and easy to manage. When calling, messaging, and collaboration platforms grow without clear ownership, they introduce risk, cost inefficiencies, and operational friction.

Zazz manages unified communications as a controlled IT function, not a collection of disconnected tools. We centralize oversight, align access with identity and security policies, and ensure communication platforms support how teams actually work.

Our approach helps organizations reduce complexity, improve reliability, and maintain consistent communication experiences across locations, devices, and teams.

If your communication environment has grown difficult to manage or lacks visibility and control, we help bring structure, accountability, and long-term stability.

Frequently Asked Questions

What is the difference between Managed Communication and VoIP?

Managed Communication includes a variety of services, such as VoIP, video conferencing, messaging, and collaboration tools. VoIP (Voice over Internet Protocol) is a key component of managed communication, providing cloud-based voice services, but managed communication solutions also encompass other platforms to integrate and streamline overall communication and collaboration.

How does VoIP improve business communication?

VoIP enables businesses to reduce costs, improve voice quality, and ensure scalability. As trusted VoIP providers, we deliver reliable voice services over the internet, allowing your team to stay connected from anywhere. With advanced features like call forwarding, voicemail-to-email, and video conferencing, our VoIP solutions enhance collaboration and boost operational efficiency.

Can your communication solutions integrate with our existing systems?

Yes, our Managed Communication services are designed to integrate seamlessly with your existing IT infrastructure. Whether you’re using Microsoft Teams, Slack, or any other collaboration tools, we ensure smooth integration, providing enhanced communication and collaboration without disrupting your current systems.

What security measures are in place to protect communication data?

We implement encryption, firewall protections, and compliance with standards like GDPR and SOC 2 to ensure your communication data is secure. Our solutions provide real-time monitoring, proactive threat detection, and incident response plans to protect against any unauthorized access or data breaches.

What support is provided for the VoIP system?

We offer 24/7 support for our VoIP solutions, ensuring that any issues are addressed promptly. Our team provides system monitoring, proactive maintenance, and on-demand troubleshooting to ensure your communication system runs smoothly without interruptions.

How scalable are your communication solutions?

Our communication solutions are highly scalable, designed to grow with your business. Whether you need to add more users, integrate new communication channels, or expand to new locations, our platforms offer flexible options that evolve with your needs.

How do you ensure compliance with industry regulations?

We ensure compliance by integrating solutions that adhere to industry-specific standards like GDPR, HIPAA, and SOC 2. Our systems are designed to protect sensitive communication data while helping you meet legal and regulatory requirements.

How easy is it to transition to your communication platform?

Our team handles the end-to-end migration to ensure a seamless transition. We provide comprehensive training, onboarding, and integration support to minimize disruptions during the switch to our communication and collaboration solutions.

Do you offer customized solutions for specific industries?

Yes, we offer customized communication solutions for various industries, including healthcare, financial services, manufacturing, and retail. We tailor our services to meet the unique needs and compliance requirements of your industry.

Can I manage the system myself, or is there ongoing support?

While our communication solutions are easy to manage, we provide ongoing support and training to ensure your team can use the system effectively. You can choose to manage it independently, or we can provide ongoing monitoring and support as part of our managed services.

How do you handle VoIP call quality?

We use advanced network optimization techniques to ensure high-quality VoIP calls, even during periods of high traffic. Our systems prioritize voice traffic and optimize network settings to guarantee clear and reliable calls for your team, wherever they are located.

Optimize Communication and Collaboration for Seamless Connectivity

We help you implement end-to-end communication solutions that streamline collaboration, optimize team connectivity, reduce operational costs, and ensure regulatory compliance throughout your communication infrastructure.

Enhance Your Communication and Collaboration Systems

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