Outsource IT Support to a 24/7 Team That Takes Full Ownership
Zazz lets you outsource IT support to a 24/7 North American help desk that takes full ownership of your end-user IT — unlimited tickets, fast response times, proactive monitoring, and built-in security, all for one flat monthly rate. When you outsource IT support to Zazz, your staff stop firefighting tickets and your business gets dependable, always-on support.
Everything Included When You Outsource IT Support
Unlimited proactive IT support with 24 x 7 help desk and monitoring
Your entire IT environment handled end to end so you never lose time, productivity, or peace of mind.
Advanced Cyber Defense and Threat Prevention
We stop attacks before they interrupt your business, using enterprise grade protection.
Business Continuity, Backup, and Rapid Recovery
Your data stays protected and recoverable at all times so unexpected failures never become business disasters.
Onsite Technical Support and Field Services
When remote support isn’t enough our experts arrive onsite to keep your operations running without disruption.
Employee Onboarding and Offboarding Automation
We handle every device, access, account, and security control so your staff transitions are fast, clean, and risk free.
Device Lifecycle Management and Procurement
We manage every laptop from purchase to retirement so your team always works on secure, up to date, high performance devices without any effort from you.
Security Built Into Your Outsourced IT Support
Remote Monitoring & Management
Breach Detection & Response
Patch Management
Security Information & Event Management (SIEM)
Dark Web Monitoring
Backup & Disaster Recovery (BDR) Device Management
Security Awareness Training
Two-Factor Authentication (2FA)
Endpoint Protection & Antivirus Management
Firewall & Network Security Management
Email Security & Phishing Protection
Incident Response & Forensics
Compliance Monitoring & Reporting
Our Certifications & Compliance Standards
ISO 27001
Information Security Management
ISO 9001
Quality Management Systems
ISO 20000-1
IT Service Management
HIPAA
U.S. Healthcare Data Protection pll
GDPR
EU Data Privacy Compliance
SOC 2
Security, Availability,
& Confidentiality
What Our Clients Say About Us
We opened two new offices and onboarded twenty employees without a single hiccup. ZAZZ handled everything behind the scenes so we could focus on growing.
Healthcare Practice
We had no idea how much we were overpaying our old MSP until ZAZZ reviewed our setup. They cut our IT spend and gave us clear, predictable pricing
CFO, Manufacturing Firm
Our previous MSP had zero compliance framework. ZAZZ introduced structure, controls, and clear processes that finally aligned us with SOC2 and industry standards.
Operations Director, Logistics Company
Before ZAZZ, our managers handled half the IT work themselves because our MSP never took ownership. ZAZZ stepped in, built proper processes, and took the load off our team completely.
Director of Operations, Healthcare Group
The Difference Outsourcing IT Support to Zazz Makes
Unpredictalbe IT costs
After
Costs
Before
Unpredictable IT costs
After Zazz
Flat-Rate Billing (predictable monthly costs)
Scalability
Before
Difficult to scale IT resources with business growth
Zazz
Flexibility to Scale as your business evolves
Financial Impact
Before
Rising overheads with in-house IT management
Zazz
Permanent Cost Savings
Response Time
Before
Slow response times
Zazz
Same-day issue resolution
Security & Compliance
Before
Security gaps & compliance risks
Zazz
Certified compliance and advanced security in place
Core Metrics
Costs
Scalability
Financial Impact
Response Time
Security & Compliance
Before
Unpredictable IT costs
Difficult to scale IT resources with business growth
Rising overheads with in-house IT management
Slow response times
Security gaps & compliance risks
After Zazz
Flat-Rate Billing (predictable monthly costs)
Flexibility to Scale as your business evolves
Permanent Cost Savings
Same-day issue resolution
Certified compliance and advanced security in place
Frequently Asked Questions
What's included when I outsource IT support to Zazz?
Everything you need is included in one simple per-user rate — unlimited help desk support, remote monitoring, cybersecurity tools, password management, managed EDR and SIEM, security awareness training, and mobile device management.
How much can I save by outsourcing IT support?
Most companies see real savings within the first two or three months. We remove unused licenses, cut unnecessary tools, and eliminate extra vendor charges, lowering your monthly IT spend right away.
Does outsourced IT support include on-site help?
Yes. Most tickets are resolved remotely, but when something needs in-person help we send a technician on site — on-site support is always available when needed.
Is your outsourced IT support available 24/7?
Yes. Our North American team answers your calls, tickets, and urgent requests 24×7, at any time of day or night.
Will Zazz take over the support work my team handles today?
Yes. Your managers and staff shouldn’t be handling tickets. We take full ownership of end-user support so your team can focus on running the business.
How fast can you take over our IT support, and will there be downtime?
We take over very quickly — usually within a few days. The transition happens in the background while your team keeps working, with no disruptive downtime.
Can your outsourced support team work with our existing IT staff?
Yes. We work right alongside your internal team and take over the daily support workload they shouldn’t be doing, freeing them for higher-value projects.
What makes your outsourced IT support pricing different?
Pricing is simple and predictable — one flat per-user rate with no add-ons, no surprise fees, and no unexpected bills at the end of the month.
Can you support multiple locations and remote teams?
Yes. We support offices in different cities and teams working from anywhere — onboarding, device setup, security, and day-to-day support for every location and remote employee.
Outsourced IT Support That Boosts Productivity, Not Just Tickets
Outsource IT Support to a Team You Can Trust
Outsource IT Support to a Team You Can Trust
Unlimited Help Desk & IT Support, Built-In Security, Cloud Solutions & More Discover Your Pricing
Starter
$50/user per month
Support Hours: 8 AM to 8 PM (In your timezone)
- Support tickets for day to day IT issues
- Support via email, phone, and ticketing system
- Troubleshooting for laptops, desktops.
- Password resets, account lockouts, and basic access issues
- Printer, network, and Wi-Fi connectivity support
- Assistance with email configuration and mailbox issues
- Basic user guidance on productivity tools
- Ticket priority handling with defined response targets
- User onboarding and offboarding for basic account setup only
- Device configuration help for end users
- Support for common SaaS tools like Office 365 and Google Workspace
Essential
$100/user per month
All critical IT and security tools, monitoring platforms, and protection systems (valued at over $50 per user at retail) are included within your fixed $100 per-user fee.
Managed IT Services
- 24 x 7 IT Helpdesk Support
- Employee Onboarding and Offboarding
- Device Procurement
- Remote Monitoring and Management
- Asset Tracking and Inventory Management
- Device Management and Maintenance
- SaaS Backup and Recovery
- Employee Productivity Analytics and Optimization
- Software License and Subscription Management
- Performance Reporting
Managed Cybersecurity Services
- Endpoint Security and Protection
- Data Protection and Access Policies
- Email Security and Anti Phishing Protection
- Domain Authentication and Trust Configuration
- Employee Security Awareness Training
Professional
$125/user per month
Includes all Essential services
- Strategic IT Leadership and CIO Advisory
- Integrated Identity and Access Management Administration
- Critical Crisis Management and Business Continuity
- Third Party Vendor and Procurement Management
- Information Governance and Security Compliance Reporting
- Support for Automation and Workflow Enhancements
- Advanced Productivity Analytics Solution
Enterprise
$150/user per month
Includes all Professional services
- vCISO Advisory and Security Program Oversight
- Active Compliance Management and Audit Ready Reporting
- Enhanced Workspace Coordination and High Touch Support
- Annual External Penetration Testing
- Continuous Dark Web Monitoring and Exposure Alerts
Essentials $2,000/month upto 25 users / up to 25 endpoints Affordable IT coverage for small teams
- 24/7 Remote Monitoring & Management
- Business Hours Helpdesk Support
- Endpoint Protection & Patch Management
- Basic Microsoft 365 / Google Workspace Support
- Monthly Health Reports
Professional $5,000/month 25 - 50 users / up to 100 endpoints Advanced IT management & security
- Everything in Essentials
- 24/7 Helpdesk & Emergency Support
- Advanced Security Suite (EDR, DNS Filtering, MFA)
- Cloud Backup & Recovery (workstations + SaaS apps)
- Vendor & License Management
- Quarterly Business Reviews
- Email & Network Security
Business Plus $10,000/month 50 - 200 users / up to 200 endpoints Strategic IT partnership with full protection
- Everything in Business Plus
- Unlimited Tickets & Priority SLA
- 24/7 Threat Hunting & SOC Monitoring
- Backup & Disaster Recovery (servers, VMs, cloud)
- Advanced Firewall, VPN & Network Security
- Custom Frameworks, Audits & Governance
- Employee Security Training & Awareness Programs
- Dedicated Enterprise IT Manager & C-Level Reporting
Enterprise Custom Price Comprehensive enterprise-grade IT & security
- Everything in Business Plus
- Unlimited Tickets & Priority SLA
- 24/7 Threat Hunting & SOC Monitoring
- Backup & Disaster Recovery (servers, VMs, cloud)
- Advanced Firewall, VPN & Network Security
- Custom Frameworks, Audits & Governance
- Employee Security Training & Awareness Programs
- Dedicated Enterprise IT Manager & C-Level Reporting