IT Managed Services
Enhance Operational Agility with Scalable IT Managed Services
Deliver consistent performance, reduce risk, and unlock business resilience with intelligent IT operations, proactively managed, securely delivered, and aligned to your enterprise goals.
A Strategic Approach to Future-Ready IT Managed Services
In today’s dynamic enterprise environment, IT is no longer just a support function; it’s a driver of business continuity, innovation, and competitive advantage. As organizations grow, so does the complexity of managing distributed systems, hybrid environments, and evolving compliance needs.
Zazz’s IT Managed Services offering is built to simplify this complexity. We deliver integrated, SLA-driven support across your infrastructure, applications, and networks, ensuring uptime, performance, and security at scale. Our frameworks are designed to align with your enterprise strategy, with proactive monitoring, predictive maintenance, and automated remediation at the core.
What sets us apart is not just technical proficiency, but operational resilience. We combine automation-first service delivery with deep domain expertise across cloud, data center, and edge environments. Our teams manage your IT estate with transparency, traceability, and accountability, ensuring you stay ahead of disruption while meeting regulatory demands.
Every engagement with IT managed service providers like us is built on partnership. From service transition to continuous improvement, we align our delivery model with your business needs, helping you unlock agility, reduce total cost of ownership, and accelerate value realization from your IT investments.
Services
Our IT Managed Services Capabilities:
24/7 Managed IT Helpdesk
- Always-available support for users, systems, and critical incidents; day or night
- SLA-driven service desk with full issue tracking, escalation, and resolution workflows
- Multichannel access via email, phone, portal, and remote tools, with complete visibility and reporting on tickets, trends, and response metrics.
IT Asset Management
- End-to-end visibility and lifecycle tracking of hardware, software, and license assets, ensuring control and compliance from procurement to decommissioning.
- Compliance-driven asset governance, optimizing asset utilization and ensuring adherence to regulatory and organizational policies.
- Cost optimization through proactive renewal planning and effective management.
Business IT Strategy & Virtual CIO Services
- Strategic oversight of your IT environment aligned with long-term business goals, including ongoing roadmap planning and technology assessments.
- Vendor and platform advisory to ensure cost-efficiency, scalability, and budgeting support.
- Regular executive reviews and IT steering input to guide growth and innovation.
IT Compliance & Risk Management
- Governance and security programs aligned with HIPAA, PCI, ISO 27001, SOC 2, and more
- Risk assessments with actionable remediation plans and documented controls
- Policy and access governance to minimize audit exposure and reduce legal risk
Managed Cloud Services
- Cloud provisioning, migration, and environment optimization to ensure scalability, performance, and cost-efficiency.
- Automated cost control, usage monitoring, and governance to maintain efficiency and prevent overages.
- Embedded security and compliance for all workloads, ensuring data protection and regulatory adherence.
Managed Communication, Collaboration & VoIP
- End-to-end administration of cloud productivity platforms, including user provisioning and scalable UCaaS integration (Teams, Zoom, VoIP).
- Deployment and support for business-grade VoIP, video, and messaging platforms, including call routing and remote access enablement.
- Unified communications integration with Teams, Zoom, mobile apps, and full support for voice, video, and messaging.
Network Security & Firewall Management
- Centralized firewall policy management and enforcement across sites and remote users, with secure VPN and site-to-site tunnels.
- Zero-trust access configurations and threat intelligence integration with intrusion prevention and traffic filtering.
- Segmentation and access controls to protect critical systems and sensitive data.
Managed Backup & Disaster Recovery
- Business continuity through automated backups across endpoints, servers, and cloud apps with rapid data restoration capabilities.
- Backup protection for Microsoft 365, Google Workspace, and server environments.
- Custom recovery plans with RTO/RPO alignment, audit-ready logging, and integrity validation.
IT Operations & Infrastructure Support
- Management and optimization of core IT infrastructure: servers, storage, endpoints, and networks
- Proactive issue identification through real-time infrastructure monitoring
- End-to-end operational stability with patching, health checks, and system tuning
Onboarding, Offboarding & User Lifecycle Support
- Structured user provisioning and deactivation with secure access workflows, tied to organizational policies.
- Role-based access configuration and system-wide visibility into user activities and access levels.
- Automated handoff between HR and IT to streamline employee lifecycle events and ensure policy enforcement.
Our Structured Approach for IT Managed Services
As digital ecosystems grow in complexity, enterprises need more than operational support. They need intelligent IT operations that drive resilience, agility, and continuous improvement. At Zazz, our managed services framework is designed to deliver scalable, secure, and insight-led service delivery across the IT value chain.
Our phased approach enables smooth onboarding, consistent performance, and measurable service outcomes. Built on best practices in ITIL, automation, and governance, we align every phase with your strategic business objectives, ensuring uptime, user satisfaction, and long-term operational efficiency.
By combining deep technical capability with strong delivery governance, we help organizations transition from reactive operations to proactive, value-driven IT management through IT outsourcing solutions.
Assessment & Transition Planning
Stabilization & Service Continuity
Integration & Operational Alignment
Ongoing Operations & Response
Strategic IT Enablement
Our Framework for IT Managed Services
The MANAGED framework is Zazz’s structured approach to delivering scalable, resilient, and future-ready IT Managed Services. It enables enterprises to move from reactive IT support to proactive, insight-driven operations, while ensuring alignment with strategic objectives, compliance mandates, and performance metrics. Each phase of the framework is designed to embed governance, drive automation, and enable continuous improvement across complex digital environments.
Delivery Models
Flexible Engagement. Standardized Delivery.
Dedicated
Model
Exclusive teams assigned to your account for complete control, depth, and continuity.
Shared Services
Model
Cost-optimized, SLA-backed shared resource pools for organizations with standardized requirements.
Hybrid/Co-Managed Model
Integrated delivery with your internal teams—ideal for enterprises retaining partial ownership of specific IT functions.
Build-Operate-Transfer (BOT) Model
We design and run the managed services operation and gradually transfer full ownership to your organization, enabling long-term internal capability development.
Follow-the-Sun
Support
24/7 global support model across time zones with multilingual capabilities and uniform SLAs.
Recognized for Excellence in IT Managed Services
Enterprise IT Delivered with Precision and Continuity
Our IT Managed Services model is built to support enterprise growth, securely, at scale, and fully aligned with your business and compliance objectives.
Zazz integrates seamlessly into your IT ecosystem, delivering consistent operations, full lifecycle support, and governance at every layer. From onboarding to optimization, we ensure your infrastructure, applications, and user support are resilient and responsive.
With proven frameworks, dedicated delivery teams, and real-time performance tracking, we help enterprises reduce complexity, drive efficiency, and accelerate digital velocity.
Delivery Governance
SLA-driven reporting, KPI visibility, and compliance-first execution.
Dedicated Support Teams
Role-based experts aligned to your IT environment and service stack.
Rapid Transition
Operational readiness within days using structured onboarding and toolkits.
Integrated Service Management
Seamless alignment with your ITSM, monitoring, and CI/CD workflows.
Success Stories
Commissioned by the Government of Ontario, this platform fosters next-generation technical talent. We engineered a scalable system to promote skills development and connect youth to rewarding career pathways across trades and emerging technologies.
We modernized CWHC’s legacy systems with a secure, cloud-native application that enables real-time incident reporting, integrated lab workflows, and national data sharing — strengthening Canada’s response to wildlife health threats.
To amplify education and conservation goals, we engineered a dynamic ecosystem for Seattle Aquarium. The system powers digital kiosks, touchscreen exhibits, a robust ticket booking engine, and mobile integrations that inspire millions of visitors annually.
Outcomes That Matter
Impact that Drives Business Continuity and Strategic Value
Global Standards. Built-In Trust.
We operate with the highest levels of security, privacy, and quality, backed by globally recognized certifications. Our standards are built to meet enterprise and regulatory requirements across industries.
Domain-Centric IT Managed Services for Industry-Specific Needs
Zazz delivers IT Managed Services tailored to the operational and regulatory demands of diverse industries. Our delivery model integrates deep domain expertise with standardized service governance to ensure operational continuity, scalability, and compliance across environments.
Healthcare & Life Sciences
- HIPAA-compliant IT infrastructure and end-user support
- Secure management of EHR/EMR platforms
- High-availability systems for clinical operations
Pharmaceuticals & MedTech
- GxP-compliant service delivery for research and clinical operations
- Secure collaboration and data lifecycle management
- Infrastructure support for lab and trial platforms
Retail & Consumer Commerce
- End-to-end IT operations for omnichannel environments
- Managed infrastructure for POS, ERP, and inventory systems
- Continuous support for customer experience platforms
Government & Public Sector
- Policy-aligned service delivery and compliance reporting
- Infrastructure modernization for citizen services
- Secure, resilient IT operations across agencies
Logistics, Supply Chain & Transportation
- Managed services for fleet tracking and logistics platforms
- Scalable IT support across distributed operations
- System reliability for time-sensitive delivery networks
Telecom & Connectivity
- OSS/BSS platform monitoring and lifecycle support
- Core network infrastructure and NOC operations
- SLA-backed service assurance and availability management
Education & eLearning
- Managed infrastructure for LMS and virtual learning environments
- Device and endpoint support across academic institutions
- Secure collaboration platforms with 24/7 service desk
Travel, Hospitality & Aviation
- Platform availability across booking, operations, and loyalty systems
- IT support for global locations and end-user services
- Governance-aligned delivery for safety-critical environments
High-Tech, SaaS & Software Product Companies
- Scalable support for multi-tenant SaaS environments
- Managed CI/CD pipelines and cloud-native infrastructure
- Integrated DevSecOps and service delivery enablement
Real Estate & PropTech
- Secure IT operations for smart building systems
- Managed mobility and end-user support for real estate platforms
- Network infrastructure for property technology deployments
Energy, Oil & Gas
- OT and IT convergence through integrated managed services
- Infrastructure monitoring for field and industrial systems
- Risk-managed support for critical energy assets
Manufacturing & Industrial
- Uptime management for production systems and factory networks
- Support for MES, ERP, and supply chain platforms
- IT/OT integration and predictive analytics enablement
Media & Entertainment
- 24/7 infrastructure support for content delivery platforms
- Scalable managed services for high-traffic streaming environments
- Performance optimization for digital experience delivery
How We Deliver Value — In Our Clients’ Words
Frequently Asked Questions
What areas of IT do your managed services support?
Our portfolio spans infrastructure management, end-user computing, cloud operations, cybersecurity, application lifecycle support, ITSM, backup and disaster recovery, and network services. As a leading managed IT services firm, we tailor engagements to client-specific environments and maturity levels.
How do you manage transition and minimize operational risk?
We follow a structured transition methodology focused on risk mitigation, knowledge transfer, parallel operations, and early stabilization. Our goal is zero disruption, with phased onboarding and defined governance checkpoints.
Can your services scale globally with our enterprise?
Yes. Our managed services are designed for scale—across regions, business units, and workloads. With global delivery centers and a follow-the-sun support model, we ensure consistent service quality across geographies.
How do you ensure compliance with regulatory standards?
We integrate compliance into our delivery model from day one. Our operations align with key regulatory frameworks including ISO 27001, SOC 2, GDPR, HIPAA, and more, supported by continuous monitoring and audit-ready documentation, delivered through our IT MSP services.
What is your SLA framework for managed services?
SLAs are jointly defined and aligned to business-critical metrics. We provide tiered service levels, defined RTO/RPO targets, uptime commitments, and monthly performance reviews with actionable insights.
How is cybersecurity embedded into your service model?
Security is integrated across layers—endpoint protection, vulnerability and patch management, access control, SIEM, and SOC support. Our model prioritizes proactive threat detection, compliance, and incident response readiness.
What platforms and environments do you support?
We manage heterogeneous IT environments—across AWS, Azure, GCP, VMware, Microsoft 365, ServiceNow, and hybrid infrastructure. We support legacy modernization and cloud-native platforms with equal depth.
Do you provide 24/7 support across global locations?
Yes. Our 24/7 support model is delivered through globally distributed service centers with multilingual capabilities. We ensure continuity of operations and rapid response irrespective of time zone.
How is service performance monitored and reported?
We offer real-time dashboards, monthly governance reviews, and KPI-linked reporting. Clients gain full visibility into performance, SLAs, service tickets, and root cause analytics.
Can services be customized to fit internal delivery models?
Yes. We offer modular, co-managed, and fully outsourced models that integrate seamlessly with your internal teams, tools, and governance structures—ensuring alignment with your enterprise IT strategy.
What industries do you support through managed services?
Our delivery model supports clients across banking, healthcare, government, telecom, retail, manufacturing, logistics, SaaS, and more. Each engagement is domain-aware, with delivery calibrated to regulatory and operational nuances.
Stabilize. Optimize. Evolve.
Establish a future-ready IT Managed Services model with the operational resilience, service governance, and scalability required to meet evolving enterprise demands.
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IT Managed Services. Engineered for Stability.
We deliver adaptive, resilient IT operations—aligned to enterprise priorities and built for long-term impact.
