Outsource IT Support to a 24/7 Team That Takes Full Ownership
Zazz lets you outsource IT support to a 24/7 North American help desk that takes full ownership of your end-user IT — unlimited tickets, fast response times, proactive monitoring, and built-in security, all for one flat monthly rate. When you outsource IT support to Zazz, your staff stop firefighting tickets and your business gets dependable, always-on support.
Everything Included When You Outsource IT Support
Unlimited proactive IT support with 24 x 7 help desk and monitoring
Your entire IT environment handled end to end so you never lose time, productivity, or peace of mind.
Advanced Cyber Defense and Threat Prevention
We stop attacks before they interrupt your business, using enterprise grade protection.
Business Continuity, Backup, and Rapid Recovery
Your data stays protected and recoverable at all times so unexpected failures never become business disasters.
Onsite Technical Support and Field Services
When remote support isn’t enough our experts arrive onsite to keep your operations running without disruption.
Employee Onboarding and Offboarding Automation
We handle every device, access, account, and security control so your staff transitions are fast, clean, and risk free.
Device Lifecycle Management and Procurement
We manage every laptop from purchase to retirement so your team always works on secure, up to date, high performance devices without any effort from you.
Security Built Into Your Outsourced IT Support
Remote Monitoring & Management
Breach Detection & Response
Patch Management
Security Information & Event Management (SIEM)
Dark Web Monitoring
Backup & Disaster Recovery (BDR) Device Management
Security Awareness Training
Two-Factor Authentication (2FA)
Endpoint Protection & Antivirus Management
Firewall & Network Security Management
Email Security & Phishing Protection
Incident Response & Forensics
Compliance Monitoring & Reporting
Our Certifications & Compliance Standards
ISO 27001
Information Security Management
ISO 9001
Quality Management Systems
ISO 20000-1
IT Service Management
HIPAA
U.S. Healthcare Data Protection pll
GDPR
EU Data Privacy Compliance
SOC 2
Security, Availability,
& Confidentiality
What Our Clients Say About Us
We opened two new offices and onboarded twenty employees without a single hiccup. ZAZZ handled everything behind the scenes so we could focus on growing.
We had no idea how much we were overpaying our old MSP until ZAZZ reviewed our setup. They cut our IT spend and gave us clear, predictable pricing
Our previous MSP had zero compliance framework. ZAZZ introduced structure, controls, and clear processes that finally aligned us with SOC2 and industry standards.
Before ZAZZ, our managers handled half the IT work themselves because our MSP never took ownership. ZAZZ stepped in, built proper processes, and took the load off our team completely.
The Difference Outsourcing IT Support to Zazz Makes
Core Metrics
Before
After Zazz
Costs
Unpredictable IT costs
Flat-Rate Billing (predictable monthly costs)
Scalability
Difficult to scale IT resources with business growth
Flexibility to Scale as your business evolves
Financial Impact
Rising overheads with in-house IT management
Permanent Cost Savings
Response Time
Slow response times
Same-day issue resolution
Security & Compliance
Security gaps & compliance risks
Certified compliance and advanced security in place
Costs
Flat-Rate Billing (predictable monthly costs)
Unpredictable IT costs
Scalability
Flexibility to Scale as your business evolves
Difficult to scale IT resources with business growth
Financial Impact
Permanent Cost Savings
Rising overheads with in-house IT management
Response Time
Same-day issue resolution
Slow response times
Security & Compliance
Certified compliance and advanced security in place
Security gaps & compliance risks
Frequently Asked Questions
What's included when I outsource IT support to Zazz?
Everything you need is included in one simple per-user rate — unlimited help desk support, remote monitoring, cybersecurity tools, password management, managed EDR and SIEM, security awareness training, and mobile device management.
How much can I save by outsourcing IT support?
Most companies see real savings within the first two or three months. We remove unused licenses, cut unnecessary tools, and eliminate extra vendor charges, lowering your monthly IT spend right away.
Does outsourced IT support include on-site help?
Yes. Most tickets are resolved remotely, but when something needs in-person help we send a technician on site — on-site support is always available when needed.
Is your outsourced IT support available 24/7?
Yes. Our North American team answers your calls, tickets, and urgent requests 24×7, at any time of day or night.
Will Zazz take over the support work my team handles today?
Yes. Your managers and staff shouldn’t be handling tickets. We take full ownership of end-user support so your team can focus on running the business.
How fast can you take over our IT support, and will there be downtime?
We take over very quickly — usually within a few days. The transition happens in the background while your team keeps working, with no disruptive downtime.
Can your outsourced support team work with our existing IT staff?
Yes. We work right alongside your internal team and take over the daily support workload they shouldn’t be doing, freeing them for higher-value projects.
What makes your outsourced IT support pricing different?
Pricing is simple and predictable — one flat per-user rate with no add-ons, no surprise fees, and no unexpected bills at the end of the month.
Can you support multiple locations and remote teams?
Yes. We support offices in different cities and teams working from anywhere — onboarding, device setup, security, and day-to-day support for every location and remote employee.
Outsourced IT Support That Boosts Productivity, Not Just Tickets
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