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Managed IT Services for Healthcare

Managed IT Services for Healthcare | 3X Faster Support, HIPAA-Compliant, 99.9% Uptime

24/7 IT support tailored for medical practices. Secure your EMR/EHR systems, ensure compliance, and minimize downtime with trusted healthcare IT solutions.

Let’s Talk About Your Healthcare IT Needs

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Our Managed IT Services for Healthcare

Operational IT Support & Infrastructure

24/7 Healthcare IT Helpdesk

Round-the-clock support from regionally based technicians
Fast issue resolution for EHR, scheduling, and medical software
Support for front desk, clinical, and remote care teams
Flexible plans for small practices and multi-site healthcare networks

EHR & EMR Management

Integration and optimization of leading EHR and EMR systems
Support for Epic, Cerner, Meditech, Allscripts, and others
Secure access control and end-to-end data encryption
Cloud backup aligned with healthcare retention policies

Remote & Onsite IT Support

Immediate remote troubleshooting for staff and devices
Scheduled onsite visits for maintenance and upgrades
Aligned with clinical workflows and care delivery hours
Support across both urban and remote healthcare locations

Endpoint & Device Management

Full lifecycle support for workstations, tablets, and mobile devices
MDM, encryption, and remote wipe for security compliance
Role-based access for clinical and administrative users
Hardware sourcing, configuration, and deployment assistance

Cloud Migration & Hosting

Compliant cloud infrastructure for clinical and administrative systems
Seamless migration of files, EHRs, and business tools
Hybrid cloud models for cost-efficiency and flexibility
Integration with Microsoft 365, Azure, AWS, and healthcare SaaS platforms

Network & Infrastructure Monitoring

24/7 performance and uptime monitoring
Real-time alerts and incident response
Proactive patch management and maintenance
SLAs designed to prevent disruption to clinical operations

Compliance, Security & Continuity

HIPAA & PHIPA Compliance Services

Risk assessments and compliance gap analysis
Support with audit documentation and regulatory reporting
Enforcement of HIPAA, HITECH, PHIPA, and PIPEDA standards
Ongoing monitoring to maintain compliance

Cybersecurity & Threat Prevention

Managed firewalls and intrusion detection systems
Real-time protection from phishing, ransomware, and malware
Insider threat monitoring and response protocols
Cybersecurity policies tailored to clinical environments

Data Backup & Disaster Recovery

Encrypted daily backups with geographic redundancy
Rapid recovery plans for clinical systems and critical data
Business continuity strategies for outages or cyber incidents
Regular testing to validate restore points and procedures

Security Training for Healthcare Staff

Annual training modules covering HIPAA, PHIPA, and security best practices
Phishing simulations and threat awareness programs
Reinforcement of access control and data handling policies
Ongoing education to reduce user-related risks

Telehealth Enablement

Secure infrastructure for video consultations and virtual care
Network optimization for high-quality remote sessions
Support for IoT medical devices and remote diagnostics
Strategic consultation for scaling virtual care services

Third-Party Vendor & Software Management

Integration support for lab, billing, imaging, and scheduling tools
Centralized oversight of third-party vendor systems
Security assessments of external platforms
Liaison services to coordinate vendor issue resolution

Strategic IT Planning & Advisory

vCIO Services for Healthcare Organizations

Automatically detect all devices, apps, and cloud assets in your environment
Uncover hidden systems and shadow IT that attackers could exploit
Continuously map internet-facing exposure points
Deliver complete visibility to shrink your external attack surface

Technology Roadmap & Budget Planning

Perform advanced scans across networks, endpoints, and applications
Simulate real-world attacks with penetration testing to validate risks
Rank vulnerabilities based on severity and exploitability
Provide clear technical reports for IT and security teams

IT Governance & Change Management

24/7 monitoring with automated scans and alerts
Continuous Threat Exposure Management for proactive defense
Seamless integration with SIEM and SOAR tools
Expert guidance to help reduce attack surface in real time

Book Your Healthcare IT Services Consultation

Schedule a no-obligation session with our healthcare IT experts to review your current systems, identify risks, and explore solutions to improve security, compliance, and operational efficiency. Whether you’re facing downtime issues, EHR challenges, or planning for growth, we’ll help you find the right path forward.

What Decision-Makers Value Most

We specialize in healthcare IT with deep knowledge of EHR systems, compliance standards, and the workflows that support both clinical and administrative teams.

We follow industry standards including HIPAA, PHIPA, HITECH, and PIPEDA, implementing access controls, encryption protocols (AES-256), and threat detection tools that help reduce breach risk.

Our support is tailored to clinical operations, resolving 90% of tickets within 30 minutes. We provide after-hours maintenance, live remote support, and scheduled onsite service without disrupting patient care or workflows.

We serve as a strategic partner through vCIO services, creating roadmaps, managing budgets, and aligning technology with your growth and compliance goals.

How It Works: A Proven Process for Healthcare IT Success

Trusted by Over 200 Healthcare Organizations Across Clinical Specialties
98% Client Retention Rate Backed by Proven IT Performance and Service Quality
Fully Aligned With HIPAA, PHIPA, HITECH, and PIPEDA Compliance Standards
Reduce EHR Downtime by Up to 43% With Optimized Infrastructure and Support
Get 24/7 System Monitoring and Helpdesk With Response Times Under 10 Minutes
Gain a Dedicated vCIO Focused on IT Strategy, Compliance, and Scalable Growth
Receive Tailored IT Roadmaps and Budget Forecasting Aligned With Your Operations
Protect Patient Data With Security-First Infrastructure Across All Devices and Networks
Seamless Onboarding and Migration With Zero Downtime for Staff or Patients
Proven Expertise in EHR, EMR, and Telehealth Platform Integration and Support

Risk Assessment and Needs Analysis

We begin by learning how your existing IT environment operates and where it falls short. Our team evaluates your systems, workflows, and current support model to uncover hidden vulnerabilities and operational inefficiencies. This discovery phase ensures we understand your goals, challenges, and regulatory obligations before proposing solutions.

Compliance and Infrastructure Audit

Next, we perform a detailed compliance and infrastructure audit to benchmark your systems against healthcare-specific regulations and IT best practices. This includes identifying misconfigurations, outdated software, security gaps, and anything else that might impact care delivery or put you at risk of non-compliance. You’ll receive clear insight into what needs attention and why.

Strategic Solution Design

With audit results in hand, we craft a tailored IT roadmap aligned to your care model, compliance requirements, and future growth. This solution is built to fit into your clinical operations without disrupting them. Whether you’re expanding services, adding telehealth, or just want to stabilize your network, we ensure every step is purposeful and accountable.

Onboarding and Migration

When the plan is approved, we implement the new systems in a way that avoids downtime and maintains care continuity. Whether it’s migrating your data, configuring secure access, or upgrading devices, we make the transition smooth for your staff and patients. All onboarding is coordinated with minimal interruption and full communication.

Ongoing Monitoring, Support, and Optimization

After deployment, we remain hands-on. Our team monitors your environment 24/7, responds quickly to issues, and provides regular reviews to keep your systems secure and up to date. You’ll also receive ongoing strategic guidance from a dedicated vCIO , helping you plan for growth, budget for future needs, and maintain long-term compliance.

Global Standards. Built-In Trust.

We operate with the highest levels of security, privacy, and quality, backed by globally recognized certifications. Our standards are built to meet enterprise and regulatory requirements across industries.

Trusted Provider of HIPAA-Compliant IT Services for Healthcare

We help healthcare organizations protect patient data and maintain full compliance with evolving healthcare regulations. Our managed IT services are purpose-built for clinics, practices, and care networks that can’t afford downtime or data risk.

Success Stories

Interactive Learning Through Digital Experience

To amplify education and conservation goals, we engineered a dynamic ecosystem for Seattle Aquarium. The system powers digital kiosks, touchscreen exhibits, a robust ticket booking engine, and mobile integrations that inspire millions of visitors annually.

Empowering Next-Generation Security- Deep Sentinel’s Path to Agile Frontend Excellence

Strategic Staff Augmentation, Cross-Functional Delivery, and Sustained Engineering Impact for an Innovative Security Technology Leader

Flex Metrics Journey to Enhanced Analytics and Agile Product Delivery

Staff Augmentation Excellence, Embedded Analytics Leadership, and Scalable Agile Delivery for a Manufacturing Intelligence Innovator

Articles

Beyond the Help Desk: How AI-Driven IT Support Elevates Employee Productivity

Disaster Recovery-as-a-Service (DRaaS): The Next Wave of Cloud Adoption

Network Uptime Monitoring and Resilience: Why Managed IT Services Matter

How We Deliver Value in Our Clients’ Words

Olivia Tran, VP of Operations

Regional Behavioral Health System, Seattle, Washington, USA

“Working with Zazz was a turning point in how we manage our IT infrastructure across multiple facilities. Their healthcare IT MSP model gave us centralized visibility, faster incident response, and better alignment between our care delivery teams and compliance office. We now have consistent policies, better uptime, and a vCIO who actually understands behavioral health.”

Dr. Linda Pearson, Medical Director

Multi-Specialty Clinic, Toronto, Ontario, Canada

“We needed a partner who truly understood compliance and clinical operations. Their managed IT services for healthcare improved our system reliability and reduced support tickets by 38 percent.”

Jennifer Clark, Director of Operations

Outpatient Surgery Center, Vancouver, Canada

“Their healthcare IT solutions brought clarity and control to our infrastructure. We now have faster access to patient data and far fewer support issues.”

Alex Munro, Office Manager

Dermatology Practice, Chicago, Illinois, USA

“We rely on their IT support for medical practices for everything from device setup to software updates. Their team is responsive and knows how clinics actually work.”

Jason Wells, IT Director

Imaging Center, Austin, Texas, USA

“Out of all the healthcare IT services companies we reviewed, they were the only one who could coordinate directly with our EHR and imaging vendors. That has saved our internal team hours each week.”

Megan Riley, Chief Administrative Officer

Multi-State Urgent Care Group, Denver, Colorado, USA

“Before Zazz, every location was managing IT on its own. We had no standardization, no clear escalation path, and inconsistent compliance tracking. Now, all 14 sites run on a shared infrastructure, with centralized monitoring and a single point of contact. Their healthcare IT solutions reduced our IT spend by 22 percent while improving uptime across the board.”

Dr. Meera Patel, Lead Physician

Integrative Care Clinic, Loss Angeles, California, USA

“They are the most reliable healthcare MSP we’ve ever partnered with. We’ve reduced our IT operating costs by 27 percent and gained full visibility into our compliance posture.”

Carla Dominguez, Clinic Administrator

Women’s Health Clinic, Miami, Florida, USA

“Their healthcare managed IT services for medical practices allowed us to migrate our entire system with zero downtime. Their planning and execution were flawless.”

Nathan King, Chief Information Officer

Behavioral Health Center, Calgary, Alberta, Canada

“We scaled our telehealth services without any compliance concerns thanks to their IT support for healthcare. They understand privacy, infrastructure, and clinical needs.”

Vanessa Dupree, Director of Clinical Systems

Private Hospital Group, Atlanta, Georgia, USA

“Zazz provided a level of strategic partnership that we hadn’t experienced before. Their quarterly business reviews are actually useful, not generic reports. Their team helped us reduce EHR latency by 43 percent across departments, centralize device management, and simplify our entire disaster recovery process. They are more than just an MSP for healthcare. They operate like an embedded IT department.”

Mark Reynolds, Practice Manager

Pediatric Clinic, Houston, Texas, USA

“This healthcare IT MSP has been a game changer for our clinic. Their response time is under 10 minutes, and they understand how to support EHR systems without disrupting care.”

Frequently Asked Questions

How are your managed IT services different from general IT support?

Our managed IT services are purpose-built for healthcare environments, not just generic business IT. We understand the unique requirements of clinical workflows, patient data privacy, and strict healthcare regulations like HIPAA, PHIPA, and PIPEDA. Unlike general IT providers, we offer specialized support for EHR and EMR systems, handle compliance reporting, manage medical devices, and provide 24/7 monitoring that prioritizes uptime for care delivery.

How does your healthcare IT MSP model support clinics with multiple locations?

Our healthcare IT MSP model provides centralized infrastructure, consistent security policies, and remote management. This ensures every location stays connected and compliant without local IT burdens.

Are your services fully compliant with HIPAA, PHIPA, and other healthcare regulations?

Yes. We follow HIPAA, PHIPA, HITECH, and PIPEDA standards. Our services include risk assessments, policy enforcement, and audit documentation to support ongoing compliance.

What’s included in your managed IT services for medical practices?

We offer 24/7 support, secure endpoint management, EHR optimization, cloud hosting, cybersecurity, disaster recovery, and IT strategy services built for medical environments.

How quickly can your team respond to critical support issues?

Our support team typically responds in under 10 minutes. We provide real-time troubleshooting and remote assistance for both administrative and clinical users.

How do you help reduce downtime for healthcare organizations?

We use proactive monitoring, scheduled maintenance, and fast-response protocols to ensure over 99.9 percent uptime. We also plan upgrades around patient care hours.

Can you integrate with our existing EHR or EMR system?

Yes. We support major EHR and EMR platforms such as Epic, Cerner, Meditech, and Allscripts. Our team handles configuration, optimization, and vendor coordination.

Can you help with our telehealth infrastructure?

Absolutely. We design and support secure telehealth platforms, ensuring HIPAA-compliant video conferencing, stable networks, and integrations with patient care tools.

How do you ensure data security and patient confidentiality?

We apply encryption, access controls, antivirus protection, and intrusion detection across your environment. We also conduct regular security assessments and compliance checks.

Do you offer IT support for healthcare organizations operating in rural or hybrid care models?

Yes. We support distributed teams through remote tools, mobile device management, and secure cloud access. Our solutions are built for consistent performance in any setting.

What types of healthcare organizations do you serve?

We serve clinics, private practices, surgical centers, behavioral health providers, hospitals, and multi-location networks. Our services scale to match your operation’s size.

How often do you conduct compliance audits or risk assessments?

We conduct quarterly reviews by default and offer more frequent assessments if needed. Each review includes documented reports for internal or external use.

What should I expect during onboarding?

We start with a complete IT and compliance review. After that, we design your solution, schedule deployment, migrate systems, and provide staff training to ensure a smooth transition.

Can you migrate our systems to the cloud without downtime?

Yes. We use phased rollouts, after-hours scheduling, and compatibility testing to ensure that your cloud migration does not interrupt patient care or system access.

How do your healthcare IT solutions support scalability?

Our solutions are built for growth. We help you add locations, services, and users while keeping infrastructure stable, secure, and fully integrated with your EHR tools.

What kind of reporting do I receive as an administrator or CIO?

You receive compliance reports, performance summaries, system analytics, and IT strategy insights through quarterly business reviews and executive dashboards.

Are your managed IT services customizable based on our practice size?

Yes. We tailor support plans for solo practitioners, midsize clinics, and large healthcare groups. Each solution matches your team structure and compliance needs.

How do your services support ongoing compliance, not just initial setup?

We provide continuous compliance monitoring, role-based access controls, documentation updates, and audit support. Our services evolve as regulations change.

How do you support data backup and disaster recovery in clinical settings?

We use encrypted, geo-redundant backups and maintain clear disaster recovery plans. Our recovery times are structured around the demands of clinical continuity.

Why should we switch to your MSP for healthcare IT instead of hiring in-house?

Working with an MSP for healthcare like Zazz gives you expert support, 24/7 monitoring, compliance readiness, and strategic planning at a lower cost than building an internal IT team.

Request a Healthcare IT Consultation

Schedule a free session to explore how our comprehensive managed it services for healthcare can improve system reliability, strengthen compliance, and reduce risk to ensure business continuity.

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Complete Managed IT for Modern Healthcare Providers

Minimize downtime, protect sensitive data, and keep clinical workflows running with IT services designed for healthcare delivery.