Who are We?
Zazz Inc. its subsidiaries and affiliated entities (hereinafter “Zazz”, “We” or “Us”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the site. Zazz acts as a data controller only for data collected through its website, business communications, and internal operations.
Contact Details:
Zazz, Inc.
Email: [email protected]
18 King St E,14th Floor, Toronto, ON M5C 1C4, Canada
What information we collect?
This Privacy Statement applies to any personal data We may process about you that we might get from third parties or collect directly from you when you interact with Us, such as when you:
Visit our websites and other online services, including social media pages;
Send or receive communications from or to us, including emails, phone calls, texts or faxes;
Use our products and services (for example, as an employee of one of our customers who provided you with access to our products or services) to the extent that We are acting as a controller of your personal data. You should be aware that processing of personal data is required for receiving certain products or services;
Access downloadable applications from mobile devices in accordance with their respective privacy statements.
Participate in activities such as events, webinars, training, campaigns, or contests by, showing interest, inquiring, registering, attending, or participating;
Visit our offices
Access, use, or download content from us (newsletters, whitepapers, reports etc). Please visit our Cookie Policy to know in detail about the cookies we use on our websites
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
Types of Data:
For the purposes of this Statement, ‘Personal Data’ means any information about you from which you can be identified, whether derived from that information on its own or when combined with other information, that We or another party may hold about you. We may collect and process the following types of personal data:
Contact Data: Name, email address, phone number, company name, job title
Website Usage Data: IP address, browser type, pages visited, session duration (via cookies and analytics)
Communication Data: Emails, contact forms, meeting notes, feedback
Recruitment Data (if applicable): CVs, application details, professional profiles
This may also include collecting personal data about you from a third party who is authorized to act on your behalf or from third party services that you use to interact with our services. We may also collect your personal data from other sources such as public databases, joint marketing partners, and social media platforms, to the extent permitted by applicable laws.
If you provide Us with any personal data relating to other individuals, you represent that you have the authority to do so and, where required, you have obtained any necessary consent. You acknowledge that this personal data may be used in accordance with this Privacy Statement.
How We Use Your Personal Data and Why?
We process your personal data for specified and lawful purposes only and in accordance with the applicable data protection laws.
| Purpose | Explanation | Legal Basis |
|---|
Responding to inquiries and service requests | We use your contact details and messages to respond to queries and provide relevant information about our services. | Necessary to manage communication and respond to your request. |
Client acquisition and business development | We may process your professional details to assess business needs and explore collaboration opportunities. | Legitimate interest in developing business relationships. |
Publishing non-personal project case studies | With prior permission, we may publish client organization names, logos, and project summaries to highlight our work. | Legitimate interest in showcasing our expertise; consent or contractual permission where applicable. |
Managing client relationships and communications | We use contact and communication information to support ongoing service delivery, meetings, and client support. | Necessary for maintaining contractual and professional relationships. |
CRM and lead tracking | We may store and organize professional contact information in our CRM system to manage sales pipelines and client interactions. | Legitimate interest in maintaining operational and sales efficiency. |
Operating and improving our website | We collect analytics and usage data to maintain site performance, enhance functionality, and ensure security. | Legitimate interest in improving user experience and protecting our platform. |
Sending marketing communications | If you opt in, we use your contact details to send newsletters or updates about our services. | Consent, which you can withdraw at any time. |
Hosting webinars and events | If you register for a webinar or event, we process your information to manage attendance, send updates, and follow up afterward. | Consent or necessary to fulfill your registration request. |
Using social media and advertising pixels | If you consent, we may use LinkedIn or similar tags to understand how visitors engage with our content and deliver targeted ads. | Consent, obtained through our cookie banner or marketing forms. |
Reviewing candidate profiles prior to recruitment | We may review publicly available or submitted candidate materials to evaluate potential alignment with hiring needs. | Legitimate interest in identifying talent. |
Managing job applications | We process submitted applications to assess candidates and manage interview and hiring activities. | Necessary for recruitment and onboarding. |
Coordinating interviews and internal hiring processes | Candidate information may be shared with relevant team members for interview scheduling and hiring decisions. | Legitimate interest in evaluating and selecting candidates. |
Managing billing and invoicing contacts | We may collect and use billing contact details to send invoices and coordinate on financial matters. | Necessary for fulfilling business transactions and maintaining financial records. |
We will process your personal information for the purposes mentioned above based on your prior consent, to the extent such consent is mandatory under applicable laws.
To the extent you are asked to click on/check “I accept”, “I agree” or similar buttons/checkboxes/functionalities in relation to a privacy statement, doing so will be considered as providing your consent to process your personal information, only where such consent is required by mandatory law.
With whom do We share your personal data?
We may share personal data with trusted third-party service providers who help us operate our website, manage communications, or support internal tools. These may include:
Website analytics platforms (e.g., Google Analytics)
Email and CRM platforms (e.g., HubSpot, Mailchimp)
Cloud infrastructure and security services
All providers are bound by contracts and required to process data in compliance with GDPR.
We do not sell or rent personal data. We do not access, use, or share client end-user data within delivered software products.
When required, Zazz may disclose your Personal Data to external law enforcement bodies or regulatory authorities, in order to comply with legal obligations. We may also disclose your personal data where mandated by law and as further required when We believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
In the event of a merger, reorganization, dissolution or other fundamental corporate change, We may need to disclose your information to a third party in accordance with applicable laws.
If you are a California resident and have opted out of the sharing of your data in line with the CCPA. Zazz will handle your personal data in accordance with such preferences.
International Data Transfers
If personal data is transferred outside the EEA (e.g., to the US), we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses (SCCs)
Transfers to countries with an adequacy decision
Data Transfer Agreement(s).
How long do We retain your personal data?
We retain your personal data for as long as it is necessary to fulfil the purposes for which it was collected, or longer if required to fulfil our legal and contractual obligations. After expiration of the retention period, your personal data will be deleted. If We are unable to completely delete the personal data from our systems, We will ensure that there are appropriate measures in place to secure the information and protect it from further use.
What are your rights and how can you exercise them?
Depending on your relationship with Zazz and in line with local data protection laws, you may have several rights in relation to your Personal Data such as access, rectification, erasure, restriction of processing, objection, withdrawal of consent, not to be subject to decisions solely based on automated processing, opt out of marketing communications, etc. Please note, these rights are subject to exemptions and may not apply in all circumstances. If you wish to exercise these rights, Zazz will provide you with the requested information or will action your request within stipulated timelines as per applicable privacy and data protection laws, after receipt of your verified request, subject to any extensions that may be required and communicated to you.
You can reach out to us at this email ID for exercising your lawful rights: [email protected]
How do We safeguard your personal data?
We use a range of security measures to protect your personal data from unauthorized or unlawful access, loss, disclosure, or alteration, including technical, organizational, and physical measures such as
HTTPS encryption
Access control and role-based permissions
Secure cloud infrastructure
Staff confidentiality agreements
We have sufficient controls, policies, procedures, and the guidance in line with industry best practices and information security standards such as ISO27001 etc. to ensure the security of personal data is maintained at all stages of its lifecycle.
Still, no system can be guaranteed to be 100% secure. If you have questions about the security of your personal information, or if you have reason to believe that the personal information that we hold about you is no longer secure, please contact us immediately as described in this Privacy Policy.
Policy change announced
This policy may be updated from time to time, if We materially change our Privacy Statement, we will provide notice prior to the update taking effect by posting a notice on our website or, where required by law, providing you with notice of such updates. We encourage you to visit our sites periodically to stay informed about our privacy practices.
