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Ivanti Support Services
Ivanti Support Services | Secure Endpoints, Streamline IT, Eliminate Blind Spots
Zazz provides certified ivanti support services including ITSM deployment, ivanti identity management, patch lifecycle management, and proactive monitoring, built for businesses that cannot afford downtime or security gaps.
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Core Ivanti Support Services Built Around Your Business
Ivanti IT Service Management
- Service desk setup, ticketing workflows, and request catalogue configuration
- SLA management and escalation rules tailored to how your business actually operates
- Ongoing platform optimization as your team and processes evolve
Ivanti Vulnerability Management
- Continuous scanning and risk prioritisation across your endpoint estate
- Patch gap identification with clear remediation workflows built into Ivanti
- Visibility dashboards so IT leaders always know where the exposure sits
Ivanti Patch Management
- End-to-end patch scheduling, testing, and deployment across Windows, Mac, and third-party apps
- Automated policies that reduce manual effort and missed update windows
- Post-patch validation and rollback procedures to keep environments stable
Ivanti Identity and Access Management
- Role-based access controls, privilege management, and SSO integration
- Connecting Ivanti to Active Directory, Azure AD, or existing identity providers
- Ongoing access reviews and policy enforcement as your workforce changes
Ivanti Professional Services
- Environment scoping, deployment planning, and platform setup from day one
- Migration support for businesses moving from legacy ITSM or endpoint tools
- Dedicated expertise for complex rollouts, integrations, and custom configurations
Ivanti Managed Support
- Proactive monitoring, regular health checks, and environment reviews
- Responsive support for IT teams and end users across the platform
- Flexible packages scaled to your business size and support needs
Do Any of These Ivanti Pain Points Sound Like Your Business?
- We have Ivanti deployed but our ITSM workflows were never properly configured and the service desk is still running on workarounds.
- Our IT team is spending more time managing the Ivanti platform than actually using it to resolve issues faster.
- We have critical vulnerabilities sitting open for weeks because we have no structured patch process in place across our endpoints.
- Ivanti is set up but identity and access controls were never configured, so we have no clear picture of who has access to what.
- Our IT team has no reporting visibility and leadership cannot see patch status, vulnerability exposure, or service desk performance.
- We moved to Ivanti from a legacy tool but the migration was incomplete and both systems are still running in parallel.
- We know our Ivanti environment has configuration gaps but do not have the internal capacity to audit and fix them properly.
- We set up Ivanti Neurons but the asset data is incomplete and inaccurate, so we cannot make reliable decisions based on what it is showing us.
These are exactly the situations Zazz steps in to fix. We assess your Ivanti environment, close the gaps, and manage it properly going forward.
Book a Free Consultation
Share your current Ivanti challenges and we will walk you through exactly how Zazz can help, no commitment, no pressure, just a practical conversation with an expert who knows the platform.
Zazz Managed Ivanti Support Services vs Other Providers
Ivanti Implementation
Zazz
Structured deployment across ITSM, patch, IAM, and vulnerability management, configured to your environment from day one
Other Providers
Basic setup with minimal configuration, leaving most of the platform unused or misconfigured
Vulnerability and Patch Management
Zazz
End-to-end patch lifecycle covering scheduling, testing, deployment, and validation across all endpoint types
Other Providers
Patching handed back to internal IT with little guidance, leaving gaps and missed windows
IT Service Management
Zazz
ITSM workflows, SLA rules, and escalation paths built around how your business actually operates
Other Providers
Out-of-box configuration with no customization, leading to poor adoption and workarounds
Ongoing Managed Support
Zazz
Proactive monitoring, regular health checks, and a support team that knows your Ivanti environment
Other Providers
Reactive break-fix support with no proactive oversight or environment familiarity
Platform Expertise
Zazz
Certified Ivanti specialists across ITSM, patch, vulnerability, and IAM working as a combined practice
Other Providers
Generalist IT providers with surface-level Ivanti knowledge and limited hands-on experience
Escalation and Vendor Liaison
Zazz
Direct escalation paths and experience working alongside Ivanti support when platform issues need vendor involvement
Other Providers
Businesses left to manage Ivanti support cases alone with no expert to advocate for them
Capability
Ivanti Implementation
Vulnerability and Patch Management
IT Service Management
Ongoing Managed Support
Platform Expertise
Escalation and Vendor Liaison
Zazz
Structured deployment across ITSM, patch, IAM, and vulnerability management, configured to your environment from day one
End-to-end patch lifecycle covering scheduling, testing, deployment, and validation across all endpoint types
ITSM workflows, SLA rules, and escalation paths built around how your business actually operates
Proactive monitoring, regular health checks, and a support team that knows your Ivanti environment
Certified Ivanti specialists across ITSM, patch, vulnerability, and IAM working as a combined practice
Direct escalation paths and experience working alongside Ivanti support when platform issues need vendor involvement
Other Providers
Basic setup with minimal configuration, leaving most of the platform unused or misconfigured
Patching handed back to internal IT with little guidance, leaving gaps and missed windows
Out-of-box configuration with no customization, leading to poor adoption and workarounds
Reactive break-fix support with no proactive oversight or environment familiarity
Generalist IT providers with surface-level Ivanti knowledge and limited hands-on experience
Businesses left to manage Ivanti support cases alone with no expert to advocate for them
A Certified Ivanti Partner You Can Actually Rely On
Zazz manages your Ivanti environment using structured IT service practices, certified platform expertise, and governance standards that ensure your ITSM, patch management, and identity security are handled to the level your business and your clients expect.
Getting Started With Our Ivanti Support Services is Simple
A straightforward process that gets your Ivanti managed services properly set up, fully configured, and actively running without disrupting your team.
Review Your Environment
We start with an honest assessment of your Ivanti deployment, understand your business requirements, and identify the gaps that are holding your IT operations back.
Build the Right Foundation
We configure Ivanti to work properly for your business, covering workflows, policies, integrations, and access controls that are set up correctly from the ground up.
Stay Ahead With Ongoing Support
Zazz monitors, manages, and improves your Ivanti environment on an ongoing basis so issues are caught early and your platform keeps delivering value as your business grows.
Reliable Ivanti Support Services for Growing Businesses
What You Actually Get With Zazz
Patch Lifecycle With Confirmed Outcomes
We schedule, test, deploy, and validate patches across your endpoint estate. You get confirmed coverage, not just a report saying patches were pushed.
Certified Ivanti Specialists, Not Generalists
Your environment is managed by people who work in Ivanti every day across ITSM, endpoint, vulnerability, and identity, not a generalist who picks it up when a ticket comes in.
We Handle Ivanti Vendor Escalations on Your Behalf
When issues need to go to Ivanti directly, we manage that relationship, advocate for resolution, and keep your team informed throughout.
Clear Reporting Without the Internal Effort
Patch status, vulnerability exposure, ticket performance, and access activity delivered in structured reports your IT leadership can read and act on without building them internally.
Success Stories
The Real Business Impact of Getting Ivanti Support Right
Reduced Security Risk
Consistent patching and access control lower exposure to breaches, ransomware, and compliance issues.
More Time for IT Teams
Automation and proper workflows reduce firefighting, letting your team focus on strategic work.
Faster Service Delivery
Efficient ITSM processes lead to quicker resolutions, fewer escalations, and better user experience.
Clear, Actionable Visibility
Real-time reporting gives leadership accurate insights for better decision-making.
Real Results From Optimized Ivanti Management
How We Deliver Value in Our Clients’ Words
Frequently Asked Questions
What does Zazz include in its Ivanti support services?
We provide end-to-end Ivanti management including patching, vulnerability remediation, ITSM optimization, identity and access management, monitoring, and ongoing IT support to ensure your environment runs efficiently.
How quickly can you stabilize and optimize our Ivanti environment?
Most environments are stabilized within 30 to 45 days, depending on complexity. We quickly identify gaps and implement improvements to bring consistency and performance.
Do you support partially implemented or underutilized Ivanti setups?
Yes. We specialize in fixing incomplete or misconfigured Ivanti environments and bringing them to full operational maturity.
How does Zazz improve security using Ivanti?
We ensure consistent patching, prioritize vulnerabilities, and enforce access controls to reduce your risk of breaches, ransomware, and compliance failures.
Can you work alongside our internal IT team?
Yes. We can either fully manage your Ivanti environment or work as an extension of your internal team to reduce workload and improve efficiency.
What kind of results can we expect?
Clients typically see up to 98 percent patch compliance, faster incident resolution, reduced IT workload, and improved audit readiness.
Do you provide reporting and visibility for leadership?
Yes. We deliver clear reporting on patch status, vulnerabilities, service performance, and access activity to support informed decision-making.
Do you provide support for other technologies as well?
Yes. In addition to Ivanti, we support a wide range of leading IT, security, and compliance platforms including Datto support, Cynomi, Drata, NinjaOne support, 1Password, and more. Our team helps manage, optimize, and integrate these tools so they work seamlessly within your existing environment. This allows you to reduce tool sprawl, improve efficiency, and get more value from your technology investments.
Which industries do you support?
We support a broad range of industries including logistics, accounting firms, healthcare, fintech, SaaS, retail, manufacturing industry, and more. Each industry has unique operational and compliance requirements, and we tailor our Ivanti services to meet those specific needs. Whether it is managing sensitive financial data, ensuring regulatory compliance, or maintaining high system availability, we align our approach with your business priorities.
Do you offer proactive monitoring and management?
Yes. We continuously monitor your Ivanti environment to detect issues early and ensure consistent performance and security.
How do you handle patch management at scale?
We automate patch deployment, monitor compliance, and ensure all endpoints are consistently updated without disrupting operations.
Strengthen Your Security With Our Ivanti Support Services
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Optimize Your Ivanti IT Service Management
From workflow design to SLA enforcement, Zazz helps you turn Ivanti ITSM into a streamlined, reliable system that improves service delivery and user experience.