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Zazz and Netrio are both established managed IT providers offering 24/7 support, security operations and strategic IT guidance. The difference is in how they work:
- Netrio is a scale provider with more than 1,000 clients and a portfolio that extends into telecom, AI and software.
- Zazz is a focused managed IT and cybersecurity partner for organizations with 20 to 500 employees. It publishes its pricing, can start within days, and assigns every client a dedicated Delivery Manager.
For most growing and mid-sized companies, that combination of clarity, speed and accountability makes Zazz the stronger fit.
This comparison uses each provider’s published information as of 2026.
Zazz vs Netrio at a Glance
Criteria | Zazz | Netrio |
Best suited for | Organizations with 20 to 500 employees | Mid-market to enterprise organizations |
Clients | 100+ | 1,000+ |
Pricing | Published: $100, $125 and $150 per user per month | Quote-based |
Time to start | Onboarding begins in 5 to 7 business days | Not published |
Full transition | 2 to 4 weeks for most mid-sized clients | Not published |
Published response times | Average under 10 min for critical issues, under 30 min for standard requests | 24×7 service desk; figures not published |
Contract terms | Month-to-month to annual, no long-term lock-in | Not published |
Point of contact | Dedicated Delivery Manager for every client | vCIO and advisory engagement |
Security and quality credentials | ISO 27001 and SOC 2 Type II certified team; ISO 9001 and ISO 20000 | SOC 2 Type 2, ISO 9001 and NIST logos displayed |
Reporting | Monthly performance reports and quarterly strategic reviews | Real-time dashboards through its NetrioNow platform |
Both providers bring real strengths. Netrio reports 4+ geo-redundant network and security operations centres (NOC/SOCs) and 100,000+ incidents managed per month. It has grown through combinations and acquisitions, including Agio in 2025 (Netrio About). Zazz stands out for transparency: buyers can see pricing, response times, onboarding timelines and contract terms before the first conversation.
Service Coverage Side by Side
Service area | Zazz | Netrio |
24/7 help desk and network monitoring | Yes | Yes |
Security operations and incident response | Yes | Yes |
Backup and disaster recovery | Yes | Yes |
Cloud management (Microsoft, AWS, Google Workspace) | Yes | Yes |
vCIO advisory | Yes (Professional and Enterprise) | Yes |
vCISO advisory | Yes (Enterprise) | Cybersecurity consulting |
Annual external penetration testing | Included in the Enterprise plan | Offered as a service |
Compliance management | Yes | Yes |
Telecom, carrier circuits and SD-WAN | Through vendor management | Core offering |
AI advisory and custom software | Not part of managed IT plans | Offered |
Both providers cover the core of managed IT and security. Netrio’s broader portfolio suits organizations that want telecom and AI services from the same vendor. Zazz packages managed IT and cybersecurity into clear tiers, so you know exactly what you’re paying for (Netrio IT Operations).
What Zazz Costs: The Numbers
Because Zazz publishes its pricing, you can build a budget in minutes. Here’s the math for a 150-person company.
Zazz plan (150 users) | Monthly | Annual | Per employee per day |
Essential ($100/user) | $15,000 | $180,000 | $3.29 |
Professional ($125/user) | $18,750 | $225,000 | $4.11 |
Enterprise ($150/user) | $22,500 | $270,000 | $4.93 |
The per-day figure is the annual cost divided by 150 users, then by 365 days. For example: $225,000 ÷ 150 ÷ 365 = $4.11.
The tooling math. Zazz states that the IT and security tools included in its fixed fee are worth over $50 per user at retail.
- At 150 users, that’s more than $7,500 a month, or $90,000 a year, in tooling included in the price.
- On the Professional plan, included tools account for at least 40% of the fee ($50 ÷ $125), before any engineering, monitoring or advisory time.
The speed math. Zazz’s 2 to 4 week transition lets a company starting at the beginning of a quarter be fully supported by its fourth week at the latest. That leaves at least 9 of the quarter’s 13 weeks with full coverage.
Comparing a quote-based proposal: When a provider quotes rather than publishes pricing, divide the monthly fee by your user count. Then check which services from the coverage table are included and which are billed separately. That gives you a like-for-like figure against the table above.
Which Provider Fits Your Business?
Zazz is the stronger fit if you:
- Have 20 to 500 employees and want predictable, published per-user pricing
- Need to switch providers quickly, with onboarding starting in 5 to 7 business days
- Want one accountable owner through a dedicated Delivery Manager
- Are preparing for audits and need vCISO advisory, compliance management and penetration testing in one plan
- Prefer flexibility, with month-to-month to annual terms
Netrio may suit organizations that:
- Want telecom, carrier circuits, SD-WAN and contact centre platforms from the same vendor as their IT
- Are building an AI program and want AI advisory from their managed IT provider
Frequently asked questions
What is the main difference between Zazz and Netrio?
Netrio is a large provider with 1,000+ clients and a portfolio spanning IT, telecom, AI and software. Zazz is a focused managed IT and cybersecurity partner for organizations with 20 to 500 employees, with published pricing and a dedicated Delivery Manager.
How much does Zazz cost?
Zazz plans are $100, $125 and $150 per user per month, with a custom option. For 150 users, that’s $15,000 to $22,500 a month.
Zazz vs Netrio: which is better for mid-sized companies?
For companies with 20 to 500 employees that want transparent pricing, fast onboarding and one point of contact, Zazz is built for that profile.
How fast can a company switch to Zazz?
Onboarding can begin within 5 to 7 business days, and most mid-sized clients are fully moved over within 2 to 4 weeks.
The Bottom Line
In the Zazz vs Netrio decision, both providers offer capable 24/7 managed IT. Netrio brings scale and breadth. Zazz brings clarity you can plan around: published pricing, a fast start, certified operations and a dedicated owner for your environment. If you’re comparing providers, book a free 30-minute review with Zazz to see your plan, timeline and monthly cost before you commit.
