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Mimecast Support Services
Mimecast Support Services | Expert Implementation, Zero Downtime, Fully Managed Email Security
Get more from Mimecast with expert managed services from Zazz. We handle implementation, policy configuration, user management, threat response, and ongoing Mimecast IT support for businesses that need reliable, professional email security.
Speak with a Zazz Mimecast specialist about your implementation or managed services needs.
Our Mimecast Support and Management Capabilities
Mimecast Implementation and Initial Deployment
- Deploy Mimecast with proper DNS, mail routing, and connector setup aligned to your existing environment
- Configure SPF, DKIM, and DMARC authentication with full Microsoft 365 or Google Workspace integration
- Migrate existing gateway policies into Mimecast without disrupting live email flow
Mimecast Email Security Configuration
- Configure the Secure Email Gateway with threat protection against impersonation, malicious URLs, and dangerous attachments
- Tune spam filtering, content examination, and advanced threat detection to match your organization's risk profile
- Activate URL Protection and Attachment Protection so threats are blocked before reaching any user inbox
Mimecast Business Continuity Setup
- Configure Mimecast Continuity so your team keeps sending and receiving email during Microsoft 365 or Exchange outages
- Set up failover thresholds, emergency portal access, and user workflows before an incident occurs
- Test continuity end-to-end so your business is genuinely protected, not just theoretically covered
Mimecast Archive and Compliance Configuration
- Deploy Cloud Archive with retention policies aligned to your regulatory and legal obligations
- Set up legal holds, eDiscovery access, and audit trails for compliance, legal, and HR teams
- Ensure archive search and retrieval meets the governance standards your industry requires
Mimecast DMARC Analyzer Setup and Management
- Gain full visibility into every sending source using your domain and eliminate unauthorized senders
- Guide your organization through SPF, DKIM, and DMARC alignment to reach enforced policy without breaking legitimate mail
- Protect your brand from domain spoofing and impersonation attacks targeting your customers and partners
Mimecast Incydr Insider Risk Management
- Detect and respond to insider threats including data exfiltration, file theft, and unauthorized sharing across your organization
- Monitor user activity across endpoints, cloud storage, and email to catch high-risk behavior before data leaves
- Prioritize and accelerate investigations using contextual risk signals that tell security teams exactly where to act
Mimecast Policy, DLP, and Content Control
- Build and maintain content policies covering data loss prevention, keyword filtering, and attachment control
- Configure quarantine digests, permitted sender lists, and notification policies to minimize false positives and user friction
- Align all policy configuration with your compliance framework, acceptable use policy, and security governance standards
Mimecast Advanced Support and Helpdesk
- Provide responsive support for policy conflicts, delivery failures, gateway issues, and admin queries
- Resolve technical problems quickly so email security stays active and no business-critical communication is disrupted
- Handle quarantine releases, urgent configuration changes, and account access issues with fast remote assistance
Mimecast Threat Monitoring and Reporting
- Monitor dashboards and message tracking for active threats, delivery anomalies, and suspicious sending patterns
- Deliver regular reports on blocked attacks, policy performance, and the email threats targeting your organization
- Surface insights that help IT and security leadership make informed decisions about email security posture
Do You Face These Mimecast Challenges in Your Business?
- We have Mimecast deployed but our email security policies were never properly configured after the initial setup.
- Phishing and impersonation emails are still reaching our users despite having Mimecast running in our environment.
- Our IT team has no visibility into the threats Mimecast is blocking or the health of our email security posture.
- We had an email outage and Mimecast Continuity did not work properly because it was never tested or correctly configured.
- Employees are constantly complaining that legitimate emails are ending up in quarantine because our spam policies are too aggressive.
- We need Mimecast connected to Microsoft 365 or Google Workspace but have not done the integration correctly.
- We do not have a proper offboarding process for Mimecast and former employees may still have access or retained data.
- Our IT team spends too much time managing Mimecast quarantine releases and dealing with user complaints about email delivery.
If these challenges sound familiar, Zazz provides expert Mimecast support and managed services that help businesses implement, configure, and maintain Mimecast properly so your email environment delivers real security protection.
Mimecast Support That Keeps Your Business Protected
We needed proper Mimecast advanced support and Zazz delivered. We went from barely using the platform to a fully managed, secure email environment that actually works
Book a Free Consultation
During this consultation, our team will review your current Mimecast setup, identify configuration gaps, and outline how managed Mimecast services can improve your business email security posture and reduce the burden on your internal IT team.
The Zazz Advantage for Mimecast Business Management:
Capability
Initial Implementation
Threat Protection Setup
Continuity Configuration
Microsoft 365 / Google Integration
Archive and Compliance
Ongoing IT Support
Zazz
Structured deployment with DNS, connector, routing, and gateway configuration from day one
URL Protection, Attachment Protection, impersonation controls, and advanced threat detection properly tuned
Mimecast Continuity tested, configured, and ready to activate during primary mail system outages
Mimecast connected to M365 or Google Workspace with forced routing, directory sync, and enhanced mail flow
Retention policies, legal holds, and eDiscovery access configured for compliance requirements
Responsive Mimecast advanced support for policy issues, delivery problems, and admin assistance
Others
Basic install with minimal setup, leaving critical email security policies unconfigured
Default settings often left unchanged, creating significant exposure to modern email threats
Continuity feature deployed but untested, failing at the moment it is needed most
Integration skipped or misconfigured due to lack of technical expertise and DNS knowledge
Archive either unused or unconfigured, creating legal and regulatory exposure
Administrators troubleshoot independently or wait for overloaded internal IT teams
Initial Implementation
Zazz
Structured deployment with DNS, connector, routing, and gateway configuration from day one
Others
Basic install with minimal setup, leaving critical email security policies unconfigured
Threat Protection Setup
Zazz
URL Protection, Attachment Protection, impersonation controls, and advanced threat detection properly tuned
Others
Default settings often left unchanged, creating significant exposure to modern email threats
Continuity Configuration
Zazz
Mimecast Continuity tested, configured, and ready to activate during primary mail system outages
Others
Continuity feature deployed but untested, failing at the moment it is needed most
Microsoft 365 / Google Integration
Zazz
Mimecast connected to M365 or Google Workspace with forced routing, directory sync, and enhanced mail flow
Others
Integration skipped or misconfigured due to lack of technical expertise and DNS knowledge
Archive and Compliance
Zazz
Retention policies, legal holds, and eDiscovery access configured for compliance requirements
Others
Archive either unused or unconfigured, creating legal and regulatory exposure
Ongoing IT Support
Zazz
Responsive Mimecast advanced support for policy issues, delivery problems, and admin assistance
Others
Administrators troubleshoot independently or wait for overloaded internal IT teams
Managing Your Mimecast Environment With Proven Security Standards
Zazz manages your Mimecast environment using structured security practices, compliance-aligned processes, and certified expertise. Our approach ensures your business email security infrastructure meets the expectations your organization and your clients require.
A Simple Path to Secure and Well-Managed Mimecast
Managed Mimecast services from Zazz cover the full lifecycle of your deployment, from initial implementation and policy configuration to user management and proactive IT support for your organization.
Review Your Mimecast Setup
We assess your current implementation, policy configuration, continuity readiness, and integrations to identify gaps and improvement opportunities.
Configure and Optimize Your Environment
We implement proper gateway policies, threat protection, archive setup, continuity configuration, and integrations tailored to your business.
Provide Ongoing Management and Support
We manage users, monitor threats, and provide responsive Mimecast IT support as your business continues to grow.
A Reputation Built Through Real Client Results
What Sets Our Mimecast Managed Services Apart:
Threat Protection Tuned to Your Business
We configure URL Protection, Attachment Protection, impersonation controls, and advanced threat detection to match the actual risk profile and email patterns of your organization.
Responsive Advanced Support
We provide direct Mimecast advanced support and remote assistance so your IT team is never left waiting while an active email security issue goes unresolved.
Content and DLP Policies That Keep Pace With Your Business
We build and maintain Mimecast DLP rules, keyword filtering, and content controls that evolve as your business grows and compliance requirements change.
Archive and Legal Hold Built for Your Compliance Obligations
We set up your Mimecast archive, eDiscovery access, and audit trails aligned to the specific regulatory requirements your business is held to.
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What You Gain with Zazz’s Mimecast Support Services:
Faster Issue Resolution
From delivery failures to quarantine disputes, our support team quickly resolves Mimecast issues to keep your email environment running smoothly.
Improved Email Deliverability
We fine-tune filtering and routing policies to reduce false positives and ensure legitimate emails reach the right inboxes.
Seamless Integration with Your Mail Platform
We ensure Mimecast works flawlessly with platforms like Microsoft 365 and Google Workspace for reliable protection and email flow.
Continuous Monitoring & Threat Insights
Regular monitoring and reporting give you visibility into email threats, blocked attacks, and overall security posture.
Results Businesses Achieve With Expert Mimecast Management
How We Deliver Value in Our Clients' Words
Frequently Asked Questions
What exactly do your Mimecast managed services include?
Our managed Mimecast services cover the full lifecycle of your deployment. This includes initial implementation and configuration, gateway and threat protection setup, Microsoft 365 or Google Workspace integration, archive and compliance configuration, continuity setup and testing, user provisioning and offboarding, policy management, regular security reporting, and responsive Mimecast advanced support for your team. We handle everything so your internal team does not have to manage it alone.
We already have Mimecast deployed. Can Zazz take over management of an existing environment?
Yes, and this is one of the most common situations we work with. Many businesses implement Mimecast without proper configuration and then struggle to get value from it. We assess your existing environment, identify gaps in threat protection policies, continuity configuration, archive setup, and integrations, and implement the improvements needed to get your deployment working as it should.
How does Mimecast advanced support work through Zazz?
When your team experiences Mimecast issues such as policy conflicts, delivery failures, quarantine management challenges, or configuration questions, they can reach our support team directly. We provide Mimecast advanced support and remote assistance so issues are resolved quickly without your administrators waiting on vendor support queues.
Can Zazz integrate Mimecast with our Microsoft 365 or Google Workspace environment?
Yes. We configure Mimecast integration with Microsoft 365 and Google Workspace including forced mail routing, enhanced connector setup, directory synchronization, and hybrid DNS configuration. This ensures your email flows through Mimecast correctly and your user accounts remain aligned with your directory as your team changes.
How long does a Mimecast implementation take?
The timeline depends on the size of your organization, your existing mail infrastructure, and the modules being configured. For most businesses, a structured implementation covering gateway setup, threat protection, continuity, and Microsoft 365 integration is completed within two to four weeks. We follow a staged approach so your existing email environment is not disrupted during the transition.
Our Mimecast Continuity has never been tested. Can Zazz fix and verify it?
Yes. We assess your current continuity configuration, identify any gaps in failover thresholds, portal access, or routing setup, and implement the fixes needed to make continuity reliable. We then test the configuration in a controlled way to confirm it activates correctly so your business is genuinely protected during a mail platform outage.
We are a small business with fewer than 30 employees. Is managed Mimecast still worth it?
Absolutely. Smaller businesses are frequently targeted by email attacks precisely because they are assumed to have weaker defenses. Our managed services scale to businesses of all sizes and provide the structured implementation, ongoing management, and Mimecast support that small IT teams often cannot deliver internally.
What is the difference between working with Zazz and contacting Mimecast support directly?
Mimecast’s own support handles product-level questions and account issues. Zazz manages your entire Mimecast environment as part of your broader IT infrastructure, including implementation, policy configuration, continuity testing, archive setup, user management, and team training. We provide the ongoing managed services and advanced business support that Mimecast as a vendor does not offer.
How does Zazz handle Mimecast compliance archive setup?
We configure your Mimecast Cloud Archive with retention policies, legal holds, and eDiscovery access aligned to your regulatory requirements. Whether your obligations are driven by HIPAA, financial services regulation, legal practice requirements, or internal governance policy, we ensure the archive is set up to capture, retain, and retrieve email data in the way your organization needs.
What happens to Mimecast access when an employee leaves our company?
We handle Mimecast offboarding as part of our managed services. When an employee departs, we remove their access from the Mimecast portal immediately, ensure their email data is archived correctly under applicable retention policies, and update routing and provisioning to reflect the change. This is one of the most commonly missed steps in self-managed Mimecast environments.
How do you monitor for email threats in our Mimecast environment?
We monitor Mimecast threat dashboards and message tracking for active threats, blocked attack volumes, policy effectiveness, and delivery anomalies. We provide regular reporting on the email threats hitting your business and identify patterns or configuration adjustments that would improve protection. You receive clear visibility into what Mimecast is doing for your organization.
Can Zazz manage Mimecast for a business with multiple office locations?
Yes. Mimecast is well-suited for distributed organizations and our Mimecast support covers multi-site environments regularly. We ensure consistent threat protection policies, user management, and support coverage across all of your locations so the email security standard is the same regardless of where your team works.
We are experiencing phishing emails reaching our users despite having Mimecast. Can Zazz help?
Yes. Phishing reaching users despite having Mimecast in place is almost always a configuration issue. We audit your current threat protection setup, impersonation controls, URL protection settings, and attachment policies, then implement the tuning needed to close the gaps that are allowing threats through your gateway.
Do you provide reporting on our Mimecast environment and the threats we face?
Yes. We provide regular reports covering threat volumes, blocked attacks, policy performance, quarantine activity, and continuity readiness. These reports give your leadership and IT team visibility into how Mimecast is performing across the organization and surface areas that need attention or policy adjustment.
What does it cost to get managed Mimecast services from Zazz?
Our managed Mimecast services are structured based on your organization size, current deployment state, and the scope of management and support required. We discuss your specific requirements during the initial consultation and provide a clear proposal based on what your business actually needs rather than a one-size-fits-all package.
Professionally Managed Mimecast for Security-Focused Businesses
Request a Mimecast Consultation
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Protect Every Inbox Across Your Business With Zazz
We manage your Mimecast environment end to end, from implementation and configuration to ongoing user management and 24/7 IT support.