Accronis Support Services

We provide regular reporting on backup status, protection coverage, agent health, storage usage, and any incidents resolved. You will always have visibility into how your Acronis environment is performing without needing to log into the portal yourself.

Most IT providers treat Acronis as one of many tools they sort of know. At Zazz, Acronis support is a dedicated service with certified expertise, structured management processes, and a support model built specifically around how Acronis environments and MSP businesses operate. The difference shows up in recovery test results, backup consistency, and how quickly issues get resolved.

Yes. We manage cloud backup workloads including Microsoft 365 and Google Workspace backup through Acronis. This includes configuration, monitoring, retention policies, and recovery support for cloud-hosted environments.

We complement internal teams rather than replace them. In many cases, Zazz handles the Acronis-specific management while your internal team focuses on broader IT priorities. We can take on as much or as little of the Acronis workload as makes sense for your operation.

Critical issues are prioritized immediately. Our team detects backup and protection failures through proactive monitoring and responds before your clients are impacted. In the event of a ransomware incident or data loss scenario, we manage the Acronis recovery process and coordinate with your team throughout.

We begin with an assessment of your current Acronis setup to understand backup coverage, protection policies, and any active issues. From there we move into a structured transition that keeps your environment fully operational while we standardize and optimize the configuration.

Yes, and this is one of the most critical gaps we address. Backup completion does not guarantee successful recovery. Our team performs regular recovery testing, documents results, and maintains audit-ready records so you know your data is genuinely restorable.

Yes. We have experience integrating Acronis with widely used RMM and PSA platforms. The goal is to ensure Acronis backup status, alerts, and reporting flow into the tools your team already relies on rather than requiring a separate workflow.

Acronis Cyber Protect combines backup with active cyber protection including anti-malware, vulnerability assessments, and patch management. Our team configures and manages these protection layers so your clients have more than just backup. They have active defense built into the same platform.

We work directly within multi-tenant Acronis environments. Our team manages individual client accounts, protection plans, storage quotas, and alerts through the Acronis management portal on your behalf. This allows your MSP to deliver consistent Acronis service without needing dedicated in-house Acronis expertise.