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Mimecast Support Services

Mimecast Support Services | Expert Implementation, Zero Downtime, Fully Managed Email Security

Get more from Mimecast with expert managed services from Zazz. We handle implementation, policy configuration, user management, threat response, and ongoing Mimecast IT support for businesses that need reliable, professional email security.

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Speak with a Zazz Mimecast specialist about your implementation or managed services needs.

Our Mimecast Support and Management Capabilities

Mimecast Implementation and Initial Deployment

Deploy Mimecast with proper DNS, mail routing, and connector setup aligned to your existing environment
Configure SPF, DKIM, and DMARC authentication with full Microsoft 365 or Google Workspace integration
Migrate existing gateway policies into Mimecast without disrupting live email flow

Mimecast Email Security Configuration

Configure the Secure Email Gateway with threat protection against impersonation, malicious URLs, and dangerous attachments
Tune spam filtering, content examination, and advanced threat detection to match your organization's risk profile
Activate URL Protection and Attachment Protection so threats are blocked before reaching any user inbox

Mimecast Business Continuity Setup

Configure Mimecast Continuity so your team keeps sending and receiving email during Microsoft 365 or Exchange outages
Set up failover thresholds, emergency portal access, and user workflows before an incident occurs
Test continuity end-to-end so your business is genuinely protected, not just theoretically covered

Mimecast Archive and Compliance Configuration

Deploy Cloud Archive with retention policies aligned to your regulatory and legal obligations
Set up legal holds, eDiscovery access, and audit trails for compliance, legal, and HR teams
Ensure archive search and retrieval meets the governance standards your industry requires

Mimecast DMARC Analyzer Setup and Management

Gain full visibility into every sending source using your domain and eliminate unauthorized senders
Guide your organization through SPF, DKIM, and DMARC alignment to reach enforced policy without breaking legitimate mail
Protect your brand from domain spoofing and impersonation attacks targeting your customers and partners

Mimecast Incydr Insider Risk Management

Detect and respond to insider threats including data exfiltration, file theft, and unauthorized sharing across your organization
Monitor user activity across endpoints, cloud storage, and email to catch high-risk behavior before data leaves
Prioritize and accelerate investigations using contextual risk signals that tell security teams exactly where to act

Mimecast Policy, DLP, and Content Control

Build and maintain content policies covering data loss prevention, keyword filtering, and attachment control
Configure quarantine digests, permitted sender lists, and notification policies to minimize false positives and user friction
Align all policy configuration with your compliance framework, acceptable use policy, and security governance standards

Mimecast Advanced Support and Helpdesk

Provide responsive support for policy conflicts, delivery failures, gateway issues, and admin queries
Resolve technical problems quickly so email security stays active and no business-critical communication is disrupted
Handle quarantine releases, urgent configuration changes, and account access issues with fast remote assistance

Mimecast Threat Monitoring and Reporting

Monitor dashboards and message tracking for active threats, delivery anomalies, and suspicious sending patterns
Deliver regular reports on blocked attacks, policy performance, and the email threats targeting your organization
Surface insights that help IT and security leadership make informed decisions about email security posture

Do You Face These Mimecast Challenges in Your Business?

We have Mimecast deployed but our email security policies were never properly configured after the initial setup.
Phishing and impersonation emails are still reaching our users despite having Mimecast running in our environment.
Our IT team has no visibility into the threats Mimecast is blocking or the health of our email security posture.
We had an email outage and Mimecast Continuity did not work properly because it was never tested or correctly configured.

Employees are constantly complaining that legitimate emails are ending up in quarantine because our spam policies are too aggressive.
We need Mimecast connected to Microsoft 365 or Google Workspace but have not done the integration correctly.
We do not have a proper offboarding process for Mimecast and former employees may still have access or retained data.
Our IT team spends too much time managing Mimecast quarantine releases and dealing with user complaints about email delivery.

If these challenges sound familiar, Zazz provides expert Mimecast support and managed services that help businesses implement, configure, and maintain Mimecast properly so your email environment delivers real security protection.

Mimecast Support That Keeps Your Business Protected

We needed proper Mimecast advanced support and Zazz delivered. We went from barely using the platform to a fully managed, secure email environment that actually works

COO, Professional Services Firm

Book a Free Consultation

During this consultation, our team will review your current Mimecast setup, identify configuration gaps, and outline how managed Mimecast services can improve your business email security posture and reduce the burden on your internal IT team.

The Zazz Advantage for Mimecast Business Management:

Capability

Initial Implementation

Threat Protection Setup

Continuity Configuration

Microsoft 365 / Google Integration

Archive and Compliance

Ongoing IT Support

Zazz

Structured deployment with DNS, connector, routing, and gateway configuration from day one

URL Protection, Attachment Protection, impersonation controls, and advanced threat detection properly tuned

Mimecast Continuity tested, configured, and ready to activate during primary mail system outages

Mimecast connected to M365 or Google Workspace with forced routing, directory sync, and enhanced mail flow

Retention policies, legal holds, and eDiscovery access configured for compliance requirements

Responsive Mimecast advanced support for policy issues, delivery problems, and admin assistance

Others

Basic install with minimal setup, leaving critical email security policies unconfigured

Default settings often left unchanged, creating significant exposure to modern email threats

Continuity feature deployed but untested, failing at the moment it is needed most

Integration skipped or misconfigured due to lack of technical expertise and DNS knowledge

Archive either unused or unconfigured, creating legal and regulatory exposure

Administrators troubleshoot independently or wait for overloaded internal IT teams

Managing Your Mimecast Environment With Proven Security Standards

Zazz manages your Mimecast environment using structured security practices, compliance-aligned processes, and certified expertise. Our approach ensures your business email security infrastructure meets the expectations your organization and your clients require.

A Simple Path to Secure and Well-Managed Mimecast

Managed Mimecast services from Zazz cover the full lifecycle of your deployment, from initial implementation and policy configuration to user management and proactive IT support for your organization.

Review Your Mimecast Setup

We assess your current implementation, policy configuration, continuity readiness, and integrations to identify gaps and improvement opportunities.

Configure and Optimize Your Environment

We implement proper gateway policies, threat protection, archive setup, continuity configuration, and integrations tailored to your business.

Provide Ongoing Management and Support

We manage users, monitor threats, and provide responsive Mimecast IT support as your business continues to grow.

A Reputation Built Through Real Client Results

Our reputation as a trusted Mimecast managed services provider is built on real client outcomes, verified reviews, and consistent service delivery recognized by the platforms businesses use to evaluate IT partners.

What Sets Our Mimecast Managed Services Apart:

Threat Protection Tuned to Your Business

We configure URL Protection, Attachment Protection, impersonation controls, and advanced threat detection to match the actual risk profile and email patterns of your organization.

Responsive Advanced Support

We provide direct Mimecast advanced support and remote assistance so your IT team is never left waiting while an active email security issue goes unresolved.

Content and DLP Policies That Keep Pace With Your Business

We build and maintain Mimecast DLP rules, keyword filtering, and content controls that evolve as your business grows and compliance requirements change.

Archive and Legal Hold Built for Your Compliance Obligations

We set up your Mimecast archive, eDiscovery access, and audit trails aligned to the specific regulatory requirements your business is held to.

Success Stories

Turning Complex Real Estate Workflows into Seamless Mobile Experiences

Zazz partnered with New Western to reimagine their digital product-from fragmented web flows to a mobile-first experience backed by full-stack support.

Bringing Smart Wellness to Life with Ideal Protein

Zazz partnered with Ideal Protein Canada to evolve their health and diet app into a smart, connected ecosystem – integrating wearables, IoT devices, and personalized nutrition support.

Digitizing Compliance for Canada’s Beef Supply Chain

A national platform that modernizes record keeping, verification and certification workflows for producers, auditors and program administrators.

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What You Gain with Zazz’s Mimecast Support Services:

Faster Issue Resolution

From delivery failures to quarantine disputes, our support team quickly resolves Mimecast issues to keep your email environment running smoothly.

Improved Email Deliverability

We fine-tune filtering and routing policies to reduce false positives and ensure legitimate emails reach the right inboxes.

Seamless Integration with Your Mail Platform

We ensure Mimecast works flawlessly with platforms like Microsoft 365 and Google Workspace for reliable protection and email flow.

Continuous Monitoring & Threat Insights

Regular monitoring and reporting give you visibility into email threats, blocked attacks, and overall security posture.

Results Businesses Achieve With Expert Mimecast Management

Email Filtering Service Reliability

0 %

Reduction in Email Threats Reaching User Inboxes

Security Monitoring and Policy Oversight

How We Deliver Value in Our Clients' Words

Andrew Collins, IT Director

Manufacturing Technology Company, Detroit, MI, USA

“Our environment supports about 140 users, and email issues were becoming a weekly problem before we partnered with Zazz. The mimecast support their team provides has stabilized the entire platform. Policies are tuned properly, quarantine complaints have dropped significantly, and our administrators finally have reliable expertise behind the system. “

Olivia Martinez, Head of IT Operations

FinTech Solutions Provider, Miami, FL, USA

“With nearly 200 employees relying on email every day, we needed dependable expertise. What stood out about Zazz was the level of mimecast advanced support available when our administrators run into complex policy or routing issues. Their engineers respond quickly and resolve problems without disrupting our users.“

Jonathan Patel, Chief Information Officer

Regional Insurance Company, Tampa, FL, USA

“Our organization manages communications for more than 180 staff members, and we realized our configuration was far from optimal. Moving to managed mimecast services through Zazz gave us a properly structured environment with improved threat protection and reliable compliance archiving.“

Sarah Mitchell, Director of Technology

Legal Services Firm, Philadelphia, PA, USA

“We attempted to deploy the platform internally for our 95-person firm, but the setup never worked correctly. The mimecast implementation delivered by Zazz corrected our routing issues, optimized threat policies, and ensured our Microsoft 365 environment was fully integrated. “

David Hernandez, IT Manager

Logistics and Supply Chain Company, Houston, TX, USA

“Managing Mimecast for roughly 120 employees was becoming a major time commitment for our IT team. The mimecast support from Zazz took that burden off our plate. They now manage quarantine policies, delivery troubleshooting, and configuration updates while we focus on strategic projects.“

Melissa Carter, Director of Information Systems

Hospitality Technology Provider, Orlando, FL, USA

“Our company has around 85 users, and phishing emails were still slipping through despite having the platform deployed. Within weeks of engaging Zazz for mimecast services, we saw a clear improvement in threat detection and reporting across the entire organization.“

Ryan Brooks, Security Operations Manager

Cybersecurity Consulting Firm, Raleigh, NC, USA

“For our team of about 160 employees, email security is mission-critical. The mimecast advanced support Zazz provides gives our security team confidence that policies are configured correctly and any issues are addressed immediately.“

Laura Simmons, Vice President of IT

Real Estate Technology Company, Charlotte, NC, USA

“Our organization has just over 110 users and needed a clean deployment from the start. The mimecast implementation Zazz delivered included proper threat policy configuration, archive setup, and continuity testing so we know our email environment is secure. “

Michael Grant, Director of Engineering

SaaS Product Development Company, San Diego, CA, USA

“With a team of 150 developers and staff communicating daily, compliance and archiving were a priority for us. Zazz implemented the full mimecast services configuration, including retention policy management and legal hold access, which prepared us for upcoming compliance reviews. “

Rebecca Lawson, IT Operations Lead

Healthcare Analytics Company, San Antonio, TX, USA

“Supporting email for our 70-person organization used to generate frequent delivery complaints and quarantine requests. The mimecast support from Zazz significantly reduced those issues and gave our team a dependable resource whenever something needs attention. “

Thomas Reynolds, Information Security Director

Retail E-commerce Platform, Columbus, OH, USA

“Our platform supports more than 220 employees, so strengthening mimecast email security was a priority. Zazz conducted a full configuration audit, implemented advanced threat policies, and provided reporting that clearly shows how much risk has been reduced. “

Angela Peterson, Chief Technology Officer

Healthcare Software Company, San Jose, CA, USA

“Managing email security for 130 staff members required more attention than our internal team could provide. Switching to mimecast managed services with Zazz ensured the platform is properly maintained, policies are optimized, and our leadership team receives clear security insights. “

Nicole Edwards, IT Coordinator

Professional Services Firm, Kansas City, MO, USA

“Managing email for our 75-person company without dedicated expertise was difficult. The mimecast setup and support provided by Zazz ensured the platform was configured correctly and continues to operate smoothly as our organization grows.“

Frequently Asked Questions

What exactly do your Mimecast managed services include?

Our managed Mimecast services cover the full lifecycle of your deployment. This includes initial implementation and configuration, gateway and threat protection setup, Microsoft 365 or Google Workspace integration, archive and compliance configuration, continuity setup and testing, user provisioning and offboarding, policy management, regular security reporting, and responsive Mimecast advanced support for your team. We handle everything so your internal team does not have to manage it alone.

We already have Mimecast deployed. Can Zazz take over management of an existing environment?

Yes, and this is one of the most common situations we work with. Many businesses implement Mimecast without proper configuration and then struggle to get value from it. We assess your existing environment, identify gaps in threat protection policies, continuity configuration, archive setup, and integrations, and implement the improvements needed to get your deployment working as it should.

How does Mimecast advanced support work through Zazz?

When your team experiences Mimecast issues such as policy conflicts, delivery failures, quarantine management challenges, or configuration questions, they can reach our support team directly. We provide Mimecast advanced support and remote assistance so issues are resolved quickly without your administrators waiting on vendor support queues.

Can Zazz integrate Mimecast with our Microsoft 365 or Google Workspace environment?

Yes. We configure Mimecast integration with Microsoft 365 and Google Workspace including forced mail routing, enhanced connector setup, directory synchronization, and hybrid DNS configuration. This ensures your email flows through Mimecast correctly and your user accounts remain aligned with your directory as your team changes.

How long does a Mimecast implementation take?

The timeline depends on the size of your organization, your existing mail infrastructure, and the modules being configured. For most businesses, a structured implementation covering gateway setup, threat protection, continuity, and Microsoft 365 integration is completed within two to four weeks. We follow a staged approach so your existing email environment is not disrupted during the transition.

Our Mimecast Continuity has never been tested. Can Zazz fix and verify it?

Yes. We assess your current continuity configuration, identify any gaps in failover thresholds, portal access, or routing setup, and implement the fixes needed to make continuity reliable. We then test the configuration in a controlled way to confirm it activates correctly so your business is genuinely protected during a mail platform outage.

We are a small business with fewer than 30 employees. Is managed Mimecast still worth it?

Absolutely. Smaller businesses are frequently targeted by email attacks precisely because they are assumed to have weaker defenses. Our managed services scale to businesses of all sizes and provide the structured implementation, ongoing management, and Mimecast support that small IT teams often cannot deliver internally.

What is the difference between working with Zazz and contacting Mimecast support directly?

Mimecast’s own support handles product-level questions and account issues. Zazz manages your entire Mimecast environment as part of your broader IT infrastructure, including implementation, policy configuration, continuity testing, archive setup, user management, and team training. We provide the ongoing managed services and advanced business support that Mimecast as a vendor does not offer.

How does Zazz handle Mimecast compliance archive setup?

We configure your Mimecast Cloud Archive with retention policies, legal holds, and eDiscovery access aligned to your regulatory requirements. Whether your obligations are driven by HIPAA, financial services regulation, legal practice requirements, or internal governance policy, we ensure the archive is set up to capture, retain, and retrieve email data in the way your organization needs.

What happens to Mimecast access when an employee leaves our company?

We handle Mimecast offboarding as part of our managed services. When an employee departs, we remove their access from the Mimecast portal immediately, ensure their email data is archived correctly under applicable retention policies, and update routing and provisioning to reflect the change. This is one of the most commonly missed steps in self-managed Mimecast environments.

How do you monitor for email threats in our Mimecast environment?

We monitor Mimecast threat dashboards and message tracking for active threats, blocked attack volumes, policy effectiveness, and delivery anomalies. We provide regular reporting on the email threats hitting your business and identify patterns or configuration adjustments that would improve protection. You receive clear visibility into what Mimecast is doing for your organization.

Can Zazz manage Mimecast for a business with multiple office locations?

Yes. Mimecast is well-suited for distributed organizations and our Mimecast support covers multi-site environments regularly. We ensure consistent threat protection policies, user management, and support coverage across all of your locations so the email security standard is the same regardless of where your team works.

We are experiencing phishing emails reaching our users despite having Mimecast. Can Zazz help?

Yes. Phishing reaching users despite having Mimecast in place is almost always a configuration issue. We audit your current threat protection setup, impersonation controls, URL protection settings, and attachment policies, then implement the tuning needed to close the gaps that are allowing threats through your gateway.

Do you provide reporting on our Mimecast environment and the threats we face?

Yes. We provide regular reports covering threat volumes, blocked attacks, policy performance, quarantine activity, and continuity readiness. These reports give your leadership and IT team visibility into how Mimecast is performing across the organization and surface areas that need attention or policy adjustment.

What does it cost to get managed Mimecast services from Zazz?

Our managed Mimecast services are structured based on your organization size, current deployment state, and the scope of management and support required. We discuss your specific requirements during the initial consultation and provide a clear proposal based on what your business actually needs rather than a one-size-fits-all package.

Professionally Managed Mimecast for Security-Focused Businesses

As your team grows and your IT environment becomes more complex, managing Mimecast properly requires dedicated expertise.

Request a Mimecast Consultation

Tell us about your current Mimecast setup and our team will reach out to discuss managed services, support options, and how we can improve your business email security environment.

Contact now

Protect Every Inbox Across Your Business With Zazz

We manage your Mimecast environment end to end, from implementation and configuration to ongoing user management and 24/7 IT support.